Customer Service Representative (sales)

Strongco; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the construction equipment industry seeks a Customer Service Representative to drive parts and service revenue in Kitchener. The role involves building customer relationships, conducting machine inspections, and providing tailored service solutions. Ideal candidates will have a mechanical background and strong interpersonal skills, with a focus on customer satisfaction and safety.

Qualifications

• Minimum of 3 years in technical, heavy equipment, parts & service, or sales.
• Has a mechanical background and interest.

Responsibilities

• Call on customers to offer parts & service solutions.
• Complete machine inspections to minimize breakdowns.
• Sell parts and provide quotations for service contracts.

Skills

People-person

Self-motivation

Time-management

Education

Mechanical background

3 years in technical or sales

Tools

Microsoft software

Job description

Province: Ontario
Branch: Kitchener
Employment Type: Full Time
Number of Positions: 1

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SUMMARY

The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers.

DUTIES AND RESPONSIBILITIES

• Call on and visit prospect and existing customers to establish a relationship and offer parts & service solutions to grow the revenue of the assigned area of responsibility.
• Complete machine inspections for our customers to minimize potential breakdown and bring additional work to the branch(es) in its territory.
• Attend all new equipment deliveries in their territory, and provide quotations to the customers to secure service maintenance contracts and extended warranty opportunities.
• Directly sell parts, parts accessories, and lubricants to customers to increase revenues.
• Provides pro-active consultation and subsequently quotations for machine refurbishment to prospect and existing customers to minimize their total costs of ownership and prevent critical failures and downtime.
• Assess customer needs with regards to training deficiencies and propose and conduct operator training to improve operator output.
• Identifies obsolete (impaired) parts and match them with needs of customers to generate sales opportunities.
• Complete fundamental CSR training in prescribed times and stay abreast of all new product and service offering as well as any additional training that will help maximize chance of success selling to customers.
• Review a variety of reports to generate leads and opportunities to accomplish main responsibilities.
• Required to participate in various customer-facing meetings either as a representative or a support to the representative of the company.
• Communicate, from time to time, with the OEM on goodwill and warranty related issues to expedite resolution to the customers.
• Responsible to follow all Health & Safety guidelines and report any infraction being encountered to maximize having a safe place to work.
• Performs other duties as assigned.

CORE COMPETENCIES:

• People-person
• Has a mechanical background and interest;
• Working knowledge of computers and Microsoft software;
• Demonstrates a history of; self-motivation, self-disciplined, strong time-management skills, team player, able to take and execute direction for management, able to multitask

EDUCATION/ TRAINING:

• Has a mechanical background and interest;
• Minimum of 3 years in either of the following fields (or combination of): technical, heavy equipment, parts & service, sales, after-sales.

PARTICULAR CONDITIONS & REQUIREMENTS

• Travelling 90%, job is mostly on the road
• G level Driver’s Licence

HEALTH AND SAFETY:

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.