Customer Service Representative/ Route Coordinator

Water Treatment Equipment Co; North Battleford; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Dental insurance

Training & development

Vision insurance

Wellness resources

Fleet pricing on fuel

Free bottled water

Employee discount

Company parties

Culligan Cares program

Safety training

Job summary

Kaschls' Culligan in Canada seeks a Customer Service Representative/Route Coordinator to manage front-store operations and coordinate delivery routes. You will interact with walk-in customers, handle calls and emails, and ensure timely deliveries while maintaining accurate records and routing for new customers.

The role emphasizes professional customer service, inventory upkeep, and coordination with the production team, with a pathway to permanent employment for the right candidate.

Qualifications

• Ability to work with minimal supervision.
• Must be able to lift/carry 50+ lbs.
• Criminal record check by RCMP supplied.
• Problem solving.
• Critical thinking.
• Job task planning and organizing.

Responsibilities

• Leadership, management, keeping Delivery Driver accountable.
• Schedule, track, and file vehicle maintenance records.
• Closing driver transactions.
• Open and close the store.
• Closing out the day with cash out procedures.
• Ensure all store shelves are stocked.
• Samsara GPS tracking.
• Manage and maintain cleaning common areas (kitchen, office bathroom, store) daily ex: sweep and mop.
• Clean and maintain retail area ex: dusting at least 3 times per week
• Garbages in store and offices and office bathroom.
• Book and maintain routing for new customers.
• Maintain customer account records.

Skills

Minimal supervision

50+ lbs lifting

RCMP check

Problem solving

Critical thinking

Task planning

Job description

Responsive recruiter

Benefits

• Dental insurance
• Training & development
• Vision insurance
• Wellness resources

This is a temporary position with the chance to become permanent.

Customer Service Representative/ Route Coordinator

The Customer Service Representative/ Route Coordinator is responsible for overseeing the retail front at our store, ensuring excellent customer service for walk-in clients, answering and directing phone calls and emails and managing day-to-day retail operations. In addition, this role coordinates the delivery routes for our delivery driver, ensuring efficient scheduling, timely deliveries, and clear communication between the delivery driver and the production team. Our Customer Service Representative is the face of the company and must establish and maintain a professional relationship with all parties involved in day to day operations and be happy to help our customers carry out their products including 5 gallon water bottles and 50 lb. bags of softener salt.

Qualifications

• Ability to work with minimal supervision.
• Must be able to lift/carry 50+ lbs.
• Criminal record check by RCMP supplied.
• Problem solving.
• Critical thinking.
• Job task planning and organizing.

Responsibilities

• Leadership, management, keeping Delivery Driver accountable.
• Schedule, track, and file vehicle maintenance records.
• Closing driver transactions.
• Open and close the store.
• Closing out the day with cash out procedures.
• Ensure all store shelves are stocked.
• Samsara GPS tracking.
• Manage and maintain cleaning common areas (kitchen, office bathroom, store) daily ex: sweep and mop.
• Clean and maintain retail area ex: dusting at least 3 times per week
• Garbages in store and offices and office bathroom.
• Book and maintain routing for new customers.
• Maintain customer account records.

Perks & Benefits

• Fleet pricing on fuel for your personal vehicle
• Free bottled drinking water
• Employee discount on everything we sell!
• Company parties & team builders experiences
• Culligan Cares employee reward program
• Safety training provided
• Massage, acupuncture chiropractor
• Vision, prescription, dental
• Arive Employee Assistance Program (EAP)

Compensation: $19.00 per hour

About Kaschls' Culligan

Since 1995, we've been building careers, serving communities, and treating our employees like family. As a second-generation water company founded on family, integrity, and dedication, we offer a positive, supportive team environment, with opportunities for growth, and the stability of a well-established organization that values its people as much as its customers.

Great Water. Great People. Great Careers.

Culligan has been a trusted leader in water treatment since 1936. Founded by a man with a simple plan, to support his family and provide innovative solutions that now improve the quality of life for millions of people worldwide. We're looking for dedicated individuals who want to make a difference, grow their careers, and be part of a company that values teamwork, innovation, and exceptional customer service. Join us and help create healthier homes, stronger communities, and a brighter future—one drop at a time.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.