Customer Service Representative, Retail Operations - Speedy Glass

Belron Canada inc; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in vehicle repair seeks a Customer Service Representative to enhance customer experiences. This entry-level role combines administrative duties with direct customer interaction, ensuring a smooth operation in a dynamic environment. Ideal candidates will thrive in a fast-paced setting, engage with customers, and contribute to store performance. With a commitment to employee development and a supportive culture, this position offers a pathway for career advancement. Join a company dedicated to excellence and sustainability, where your contributions truly make a difference.

Benefits

Comprehensive benefits

Pension starting on the first day

Predictable schedules

Work-life balance

Opportunities for advancement

Qualifications

• Experience in retail, hospitality, or tourism is preferred.
• Valid Class 5 driver’s license required.

Responsibilities

• Own the customer’s experience and handle administrative tasks.
• Collaborate with insurance partners to maximize customer benefits.

Skills

Customer Relationship Management

Administrative Skills

Communication Skills

Retail Experience

Education

On-the-job Training

Tools

Basic Cleaning Tools

Job description

Customer Service Representative, Retail Operations - Speedy Glass

Join to apply for the Customer Service Representative, Retail Operations - Speedy Glass role at Belron Canada inc.

Automotive glass technology is transforming how we experience the road. At Belron Canada, the home of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we are committed to developing our people to reach their full potential.

We welcome applications from everyone and are dedicated to diversity, equity, and inclusion, ensuring every team member feels empowered.

If you’re ready to advance your career in an environment working with sophisticated equipment alongside top experts, we want to hear from you. As a Customer Service Representative, you will set the tone for the customer’s experience in a fast-paced, action-oriented role, blending administrative tasks with customer interaction to ensure seamless operations.

Your role at a glance:

Your primary responsibility is to own the customer’s experience and make a positive impact.

You will:

• Handle administrative tasks to keep the Service Centre running smoothly.
• Add value to the customer experience and identify opportunities to improve store performance.
• Collaborate with insurance partners to maximize customer benefits.
• Delight customers by vacuuming vehicle interiors, cleaning windows, and assisting with small windshield repairs (tools are user-friendly!).
• Shuttle vehicles to and from repair shops.

Who you are:

• You value building relationships with customers and teammates.
• You have experience assisting people in retail, hospitality, or tourism.
• No formal education is required; we provide on-the-job training.
• You hold a valid Class 5 driver’s license and can work at various Belron Canada locations within your area.

Why Belron Canada will bring out your best:

• See the results of your work and explore new opportunities.
• Enjoy predictable schedules and work-life balance.
• Benefit from comprehensive benefits and a pension starting on your first day.
• Join a growing organization with ongoing opportunities for advancement and skill development.

We believe genuine care makes a difference in the customer experience and in our team members’ careers.

Belron Canada is part of the global Belron family, a leader in auto glass repair, replacement, and digital camera calibration, operating over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

We are committed to sustainability and excellence, providing world-class care to our communities and the environment.

If you value your career as much as we value our employees and customers, join us and #BringOutYourBest!

Accessibility: We welcome all applicants and are committed to providing accommodations during the recruitment process. Please inform us if you require accommodations due to disability. All information will be kept confidential.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Vehicle Repair and Maintenance

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