Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Waterloo; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service is looking for dedicated individuals to join their team. This flexible remote position offers the chance to provide exceptional support while working from the comfort of your home. With a focus on career advancement and personal development, the company promotes from within, ensuring that your efforts are recognized and rewarded. Enjoy comprehensive benefits, including medical and dental insurance, as well as performance-based bonuses. If you are fluent in both French and English and have a passion for helping others, this opportunity could be the perfect fit for you.

Benefits

Paid training

Performance-based bonuses

Comprehensive benefits

Flexible remote work

Supportive work environment

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

Call flow guide

Database management

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunities for career advancement and personal development, with 80% of managers promoted from within
3. Paid training and performance-based bonuses
4. Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
5. Supportive and inclusive work environment with a focus on diversity and community engagement
6. Flexible remote work position, allowing you to work from home

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, including smartphones, tablets, and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a fast-paced customer service environment