Customer Service Representative-Remote (Bilingual: French / English)

Concentrix Trust & Safety; Riverview; Remote; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their remote team. This role offers a unique opportunity to provide exceptional customer support while working from the comfort of your home. With a strong focus on personal and professional growth, the company invests in its employees through comprehensive training and development programs. You will be part of a vibrant culture that celebrates diversity and inclusivity, while also enjoying various perks such as paid training, health benefits, and employee referral bonuses. If you're passionate about helping others and eager to grow your career, this position is perfect for you.

Benefits

Paid training

Performance-based incentives

Employee referral bonuses

Medical, dental, and vision insurance

Registered Retirement Savings Plan

Paid PTO and holidays

Health and wellness programs

Mentorship programs

Qualifications

• 1+ year of customer service experience is preferred.
• Proficiency in fast-paced multi-tasking and strong computer skills.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Help customers resolve basic technical issues and document information.

Skills

Fluent in French

Fluent in English

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Job Title: Customer Service Representative - Remote (Bilingual: French / English)

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients' products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
5. Offer additional products and/or services
6. Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

1. The ability to speak fluent French and English
2. 1+ year of customer service experience
3. A high school diploma or GED
4. A quiet, distraction-free environment to work from in your home
5. Proficiency in fast-paced multi-tasking
6. Eagerness to learn new technologies
7. Strong computer navigation skills and PC knowledge
8. A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
9. High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

1. Starting wage will be between $16 and $25 (pay rate will not be below applicable minimum wage).
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
5. Health and wellness programs with trained partners to help promote a healthy you
6. Mentorship programs that support your rewarding career journey
7. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
8. Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location: CAN, ON, Work-at-Home

Language Requirements:

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.