Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

This innovative firm is seeking customer service representatives who are fluent in both French and English. In this role, you will provide inbound support, assist with technical issues, and enhance customer experience through effective communication. The company offers a supportive culture with opportunities for career advancement, as well as a comprehensive benefits package. If you thrive in a remote, distraction-free environment and possess strong computer skills, this position could be the perfect fit for you. Join a team where your contributions are valued and rewarded!

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Career advancement opportunities

Qualifications

• 1+ year of customer service experience required.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support in preferred language.
• Assist customers with basic technical issues.
• Track and document information in databases.

Skills

Fluency in French

Fluency in English

Customer service skills

Strong computer navigation skills

Multitasking ability

Education

High school diploma or GED

Tools

Desktop or laptop computer

High-speed internet connection

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with 80% of managers promoted from within
3. Work remotely from a distraction-free environment
4. Comprehensive benefits package, including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture recognized with multiple awards

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, including smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Fluency in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. A desktop or laptop computer for testing (may be provided based on position)
3. High-speed internet connection (no wireless/hotspots or satellite)