Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Moose Jaw; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for customer support roles. This position offers a competitive hourly wage with performance-based incentives, comprehensive benefits, and opportunities for career advancement. You will engage with customers to provide exceptional service, assist with technical issues, and maintain knowledge of products. With a focus on employee well-being and a supportive work environment, this role allows for flexible work-from-home arrangements. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Training

Employee Referral Bonuses

Comprehensive Benefits Package

Flexible Work-from-home Arrangement

Opportunities for Career Advancement

Qualifications

• Fluent in French and English with strong communication skills.
• 1+ year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Customer Service

Bilingual (French and English)

Technical Support

Computer Navigation Skills

Education

Associate Degree

Bachelor's Degree

Tech Certification

High School Diploma or GED

Tools

iOS

MacOS

PCs

Job description

Employer Industry: Customer Service

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonuses
3. Comprehensive benefits package including medical, dental, vision insurance, and a retirement savings plan
4. Opportunities for career advancement and personal development, with 80% of leaders promoted from within
5. Supportive and inclusive work environment with a focus on employee well-being
6. Flexible work-from-home arrangement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain extensive knowledge of client products and/or services
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Associate degree, bachelor's degree, or tech certification
2. Fluent in both French and English, with strong reading, writing, and speaking abilities
3. Minimum of 1 year of customer service experience
4. High school diploma or GED
5. Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PCs
3. Eagerness to learn new technologies
4. Experience in fast-paced multi-tasking environments
5. A desktop or laptop for testing, with potential for a work computer provided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.