Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Douro-Dummer; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their dynamic team. This role involves providing exceptional inbound support to customers, assisting with technical issues, and enhancing the overall customer experience. With a strong focus on employee well-being and personal development, the company offers a supportive work environment and numerous opportunities for career advancement. Employees can enjoy a comprehensive benefits package, paid training, and performance-based incentives. If you are fluent in both French and English and have a passion for helping others, this could be the perfect opportunity for you!

Benefits

Comprehensive benefits package

Paid training

Lucrative employee referral bonus

Opportunities for career advancement

Celebrations and recognition events

Qualifications

• 1+ year of customer service experience required.
• Fluency in both French and English is a must.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.

Skills

Fluency in French

Fluency in English

Customer Service Skills

Computer Navigation Skills

Education

High School Diploma or GED

Tools

iOS

MacOS

PCs

Job description

Employer Industry: Customer Service & Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, and vision insurance, registered retirement savings plan, and paid time off
4. Opportunities for career advancement, with 80% of management positions filled internally
5. Supportive and inclusive work environment with a focus on employee well-being and personal development
6. Celebrations and recognition events that promote team spirit and community involvement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free home environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies and adapt to a fast-paced environment
3. Experience in a remote work setting