Customer Service Representative - Remote

Tim's Financial; Huntsville; Remote; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Staff referral program $1000

Extended health benefits

HOOPP pension plan

Job summary

Muskoka Algonquin Healthcare (MAHC) is seeking a Field Service Technician to support inpatient pharmacy operations at Huntsville and Bracebridge sites. The role covers prescription entry, chemotherapy preparation, sterile IV work, labeling and record keeping.

You will perform IDC on medications, assist with inventory, purchasing, and maintaining supplies across multiple hospital sites, including SMMH Bracebridge and HDMH Huntsville.

Qualifications

• Recent hospital pharmacy experience within 2 years including drug distribution, chemotherapy and IV admixture or willingness to train.
• Studentship practicum experience will be considered.
• Experience performing independent double checks on medications.

Responsibilities

• Dispense medications for pharmacists, including entry, chemo prep, sterile IV prep and labeling/records.
• Perform Independent Double Checks (IDC) on all medications and chemotherapeutics.
• Deliver medications to hospital departments and manage inventory in the computer system.
• Process purchase orders and maintain supplies; assist with clerical duties as needed.

Skills

Hospital pharmacy experience

IDC on medications

Willingness to train

Education

Registered Pharmacy Technician designation from the Ontario College of Pharmacists

Pharmacy Technician course (Community College level)

Sterile IV chemotherapy & IV admixture certification

Job description

Field service technician • huntsville on

Working together to provide outstanding integrated health care to our communities delivering the best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

ROLE

• Performs all tasks related to dispensing for Pharmacists (i.e. prescription order entry, chemotherapy preparation, sterile IV preparation and regular prescription dispensing, including all labelling and record keeping)
• Performs Independent Double Check (IDC) on all medications including chemotherapeutics and sterile IV preparations prepared by other pharmacy technicians
• Delivers medications around the hospital to various departments
• Receives purchase orders - adds appropriate supplies and amount into computer inventory, print, and put away
• Performs purchasing process for all pharmaceuticals and supplies required
• Calls in purchase orders
• Puts labels on patient medication records (labels pre-made by pharmacy staff)
• Collects doctor’s and nurse’s requisitions from various departments
• Collects blue and red bins from various departments and deliver back to correct department
• Ensures adult emergency box has no expired supplies
• Assists with clerical duties (i.e. filing) as directed
• All other duties as assigned

REQUIRED EDUCATION & CERTIFICATION(S)

• Registered Pharmacy Technician designation from the Ontario College of Pharmacists

DESIRED EDUCATION & CERTIFICATION(S)

• Graduate of a recognized Pharmacy Technician’s Course, Community College level
• Certification in Sterile IV Chemotherapy & IV Admixture Preparation

REQUIRED SKILLS & EXPERIENCE(S)

• Recent Hospital Pharmacy (within the previous 2 years) experience, including drug distribution, chemotherapy and IV admixture OR willingness to train
• Studentship practicum experience will be considered

ADDITIONAL PERKS AT MAHC

• Staff referral program $1000 (for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
• Extended health benefits (permanent full-time)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

ADDITIONAL INFORMATION

Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work: Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.

RECRUITMENT PROCESS

• Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
• We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
• Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process.

CONDITIONS OF EMPLOYMENT FOR EXTERNAL HIRES INCLUDES

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

OUR ORGANISATION

MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

ACCOMMODATION

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled.