Customer Service Representative - Recreation (Casual Positions)

Lac La Biche County; Hamlet of Lac la Biche; On-site; CAD 32,000 - 45,000; Part time

Benefits offered by this job

All access pass to Bold Centre Multip@

TELUS Health EFAP

Job summary

Lac La Biche County is looking for a Customer Service Representative - Recreation to support guests at the Bold Centre and related programs. This casual position requires a friendly, professional demeanor and strong customer service skills to handle inquiries, registrations, and daily transactions.

Responsibilities include processing payments, enforcing rules, maintaining records, and assisting in a collaborative team environment. Availability for days, evenings, weekends is required.

Qualifications

• Grade 12 Diploma or higher is required.
• Certificate in Business Administration is an asset; diploma preferred.
• Customer Service training is an asset.

Responsibilities

• Assist guests at recreation facilities as the first point of contact.
• Process transactions, cancellations, refunds and cash outs within authority.
• Enforce facility policies and rules of use.
• Draft, proofread and send emails and documents for the department.
• Create and organize department files in electronic databases and physical locations.
• Maintain excellent customer service with colleagues, customers and stakeholders.
• Support a positive work culture and assist in improving County culture.
• Perform other duties as assigned including emergency response.

Skills

Customer service

Public relations

Time management

MS Office

PerfectMind

Cash handling

Teamwork

Independent work

Education

Grade 12 Diploma

Certificate in Business Administration

Tools

PerfectMind software

POS system

Job description

Customer Service Representative - Recreation (Casual Positions)

Customer Service Representative- Recreation (Casual Positions)

Lac La Biche County is an organization driven by principles surroundingExcellence, Communication, Safety and Wellness, Collaboration, andEnvironmental Sustainability. Our employees enjoy the charm of working in theLakeland Region, away from the hustle and bustle of the big city while stillbeing able to enjoy a diverse, fast paced and fulfilling work environment. Ourcommunity is known to be one of the most diverse and unique communities in Alberta.Not only is it rich in history and culture, but it is also surrounded by forests,parks, lakes, and golden sand beaches!

We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace.

Purpose of the position

Reporting to and under the general direction of the Supervisor, the CSR provides quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to moderate problems.

Technical Duties

• Assumes first point of contact with guests using County recreation facilities and related programs.
• Processes transactions, cancellations, issues refunds, and completes cash outs and other financial transactions within authority while adhering to established processes.
• Enforces applicable policies, facility rules and conditions of use.
• Drafts, seeks approval, proofreads, and sends emails, data, reports, applications, documents, forms, and other correspondence on behalf of the department.
• Creates, inputs, and organizes related department files and records into electronic databases and physical locations.

General Responsibilities

• Maintains excellent customer service with colleagues, customers, members of Council, local stakeholders, and the public.
• Fosters a positive work culture and assists in continuously improving the County culture.
• Other related duties and emergency response as assigned.

Want to be a part of our County team?

To be successful in this position, you will hold these qualifications:

• Grade 12 Diploma
• Certificate in Business Administration, or related field. Diploma preferred.
• Customer Service-related training is an asset.
• Standard First Aid, CPR ‘C’, AED certifications or willing to obtain.
• 1-2 years related work experience.
• Bring superior customer service and a high level of professionalism in public relations.
• Demonstrate organizational and time management skills.
• Strong computer skills in MS Office Suite (Excel, Word, PowerPoint, Teams, Outlook), PerfectMind software
• Cash handling/POS system experience an asset.
• Demonstrate the ability to work well independently and as part of a team.

Schedule: Casuals are called in to work on an as needed basis. Shift may involve days, evenings or weekends, but you can specify your availability in your cover letter!

Location: Bold Centre

Hourly wage range: $23.50 to $33.35 depending on qualifications and experience

Casuals receive: An all access pass to Bold Centre Multiplex & Aquatics Centre and access to TELUS Health EFAP

For more information regarding specific position responsibilities and required abilities/ qualifications, please refer to the attached job description (if applying outside of our Lac La Biche County website, the full Job Description will be available once you start your application process)

Applications received may be considered for other positions at the same classification level within six months.

We thank all applications, however, only those short listed for an interview will be contacted.

About Us

Lac La Biche County was formed in August of 2007, when the Town of Lac La Biche and Lakeland County amalgamated. The result is a diverse mixture of urban and rural areas.

Our Vision:Lac La Biche County is proud to be a diverse, healthy and safe community. Our citizens are engaged and enjoy enhanced social and recreational amenities. We are economically resilient as we continue to invest in top-quality infrastructure and services. We are environmental stewards who promote our natural assets, making Lac La Biche County the destination choice of northern Alberta. Our Mission: To build a region of excellence by delivering progressive, sustainable programs and services.