Customer Service Representative - Parts Services (On-Site)

Concentrix; Hamilton; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Automotive purchase discounts

Referral bonuses

Company events and recognition

Job summary

Concentrix in Hamilton, ON is seeking an Automotive Customer Service Representative to deliver exceptional customer experiences for world-renowned brands. You'll work with a diverse team, handling orders, inventories, and cross-functional collaboration while providing empathetic, clear guidance.

The role emphasizes problem-solving, research, and effective communication across groups, with opportunities for growth in a Fortune 500 company and a strong learning culture.

Qualifications

• Experience with automotive parts is an asset.
• Experience in inventory management or a related field is preferred.
• Clear written and verbal communication with diverse stakeholders.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Understand parts catalogue and automotive components.
• Solve problems by gathering information from multiple groups.
• Investigate issues and integrate findings to reach solutions.
• Conduct research to support issue resolution.
• Analyze problems and outline steps to a positive outcome.
• Deliver messages with empathy and clarity.
• Review orders, check part availability, and support other departments.
• Keep accurate records of parts transactions and inventories.
• Collaborate with cross-functional teams to provide insights.

Skills

Parts catalogue knowledge

Problem solving

Solution-oriented

Research skills

Analytical thinking

Communication

Order management

Documentation

Cross-functional collaboration

Customer experience

Smile while serving

Tools

Microsoft Office Suite

Job description

Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Automotive Customer Service Representative, you will:

• Understanding Parts Catalogue and Automotive Enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
• Problem Solving Expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.
• Solution-Orientated Approach: This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
• Research Skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
• Analytical Thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution.
• Communication Skills: Deliver challenging messages with empathy, patience, and clear guidance.
• Order Management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
• Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.
• Collaboration: Work with cross-functional teams and provide actionable insights back to our clients
• Inventory Management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

• Experience working with Automotive is an asset and preferred
• Proven experience in inventory management or a related field.
• Communicate effectively with various stakeholders both in written and verbal forms
• Experience with the Microsoft Office Suite
• Must be flexible, detail oriented, organized, able to multi-task with variety of different tools
• Problem-solving skills, detail oriented with an ability to work independently and under pressure
• Proficiency in fast-paced environments
• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $21/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

• Automotive Purchase Discounts
• Opportunities for lucrative referral bonuses
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more

A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE