Customer Service Representative - Part-Time

RB Global Inc.; Regina; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part-time Customer Service Representative to join their dynamic team in Regina. In this fully on-site role, you will be the friendly face of the company, ensuring that customers receive top-notch service during live auctions. Your responsibilities will include contacting successful bidders, providing information about upcoming auctions, and maintaining confidentiality. This role is perfect for someone who thrives in a team environment and enjoys working hard while having fun. If you're passionate about customer service and looking for a rewarding opportunity, this position could be the perfect fit for you.

Qualifications

• Experience in customer service roles is essential for success.
• Ability to learn new technology/software quickly.

Responsibilities

• Contact bidders about payments and pickups.
• Track customer requests and report concerns.
• Deliver superior customer service at all times.

Skills

Customer Service

Computer Skills

Teamwork

Positive Attitude

Job description

Customer Service Representative - Part-Time in Regina, Saskatchewan, Canada (# 3675)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

We’re looking for a Part-time Customer Service Representative, The work location for this position is Regina, SK, and is considered a fully on-site role.

Responsibilities

1. Contact successful bidders to advise payments, appointment booking, and pickup process.
2. Track interactions relating to customer requests and proactively report areas of customer concerns.
3. Ensure confidentiality while dealing with bidders and consignors.
4. Provide customers with information about upcoming auctions and auxiliary services.
5. Ensure that superior customer service is delivered at all times to all customers.
6. Provide additional administrative support as needed.

Qualifications

1. Previous in-person customer service work experience.
2. Experience using computers, and the ability to learn new technology/software.
3. A commitment to providing fantastic customer service.
4. Able to work well with others and maintain a positive attitude in high-pressure situations.
5. You thrive working as part of a team, pitching in wherever you’re needed most.
6. You don't mind working hard, and you like to have fun.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.