Customer Service Representative (Onsite)

Alleguard; Toronto; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Alleguard is seeking a Customer Service Representative (Onsite) in Toronto to handle order entry, customer liaison, product information, and issue resolution with accuracy and efficiency.

The CSR will manage orders in ERP, respond to inquiries, and ensure high customer satisfaction, while collaborating with production and logistics to meet delivery timelines.

Qualifications

• 5+ years experience in customer service within a fast-paced environment.
• Bachelor's degree preferred.
• Preference to local candidates.

Responsibilities

• Accurately and efficiently process customer orders into ERP using the right procedures and protocol
• Prioritize incoming calls and e-mail inquiries/orders
• Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
• Coordinate orders with production and facilitate the shipping of products from one destination to another
• Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
• Prepare loads for shipment, Bills of Lading and Custom Invoice
• Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Continually review freight costs and transportation rates to keep costs down where possible
• Resolve customer complaints; investigate and take action to resolve
• Fulfill requests for samples/catalogs

Skills

Customer support

Phone handling

ERP familiarity

Fast-paced environment

Multitasking

Communication skills

MS Office

Team collaboration

Detail oriented

Education

Bachelor's degree preferred

Tools

ERP systems

MS Office

Job description

Customer Service Representative (Onsite)

Job Category: Customer Service

Requisition Number: CUSTO004002

• Full-Time

Locations

Showing 1 location

Toronto, ON M2H2E2, CAN

Description

Come join a leader in Protective Foam Solutions! At Alleguard, we’re built from the ground up to expand and shape our customer’s businesses. We understand the diversity of challenges that customers are facing across different industries, from confidence in their supply chain to needing the latest innovations at their fingertips. These challenges are also opportunities, and whether our customers are in construction, protective packaging, cold-chain or other industries, we are relentless in seeing around corners, and going the extra mile to help their business succeed.

Position:Customer Service Representative (Onsite)

Job Summary

We are looking for a Customer Service Representative (CSR) that knows a customer service department top to bottom including keen order entry skills. This is a "hands on" position. At Alleguard. our CSR will enter customer orders, act as a customer liaison, provide product information, and resolve any emerging problems that our customer accounts might face, doing so with accuracy and efficiency. We are looking for someone who is genuinely excited to help customers and solve issues that may come up from time to time. Must be highly attentive to detail and have natural problem-solving skills. Successful candidates can independently work in an accurate and efficient manner and are self-motivated to work proactively. Our ideal candidate will be a team player, working to efficiently manage an integral piece of our process flow, while ensuring excellent service standards, responding efficiently, and maintaining high customer satisfaction.

Our goal is to serve our customers to the highest standards. Our employees will always go above and beyond the call of duty to ensure our customer is receiving the best service in the industry. Both internally and externally, our employees are committed to finding ways to continuously improve themselves and our company to always find a way to better serve our customers.

Responsibilities

• Accurately and efficiently process customer orders into ERP using the right procedures and protocol
• Prioritize incoming calls and e-mail inquiries/orders
• Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
• Coordinate orders with production and facilitate the shipping of products from one destination to another
• Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
• Prepare loads for shipment, Bills of Lading and Custom Invoice
• Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Continually review freight costs and transportation rates to keep costs down where possible
• Resolve customer complaints; investigate and take action to resolve
• Fulfill requests for samples/catalogs

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with ERP systems and practices
• Ability to work in a fast paced, high-pressure environment
• Ability to learn quickly and manage large numbers of customers, products, pricing and inventory levels
• Strong verbal/written communication and interpersonal skills required
• Strong computer skills including Windows-based programs such as Excel, PowerPoint, Word, and Outlook is required
• Strong presence, capable of engendering trust and confidence with customers and all elements of the workforce
• Detail-oriented, well organized, and a proven ability to multi-task.
• Ability to work both independently with minimal supervision and collaboratively in a team

Education and Qualifications

• 5+ years previous experience in customer service within a fast-paced environment
• Bachelor's degree preferred
• Preference to local candidates

Alleguard Company Values

• Safety - We care for our employees by creating and maintaining an environment with consistent actions, trusted processes, and courageous conversations.
• Trust - We build confidence with our employees and customers through dependability, respect, clear communication, and service.
• Integrity - We are consistent in always striving to do the right thing by accepting responsibility for our decisions and actions.
• Collaboration - Our diversity is the catalyst that drives our teamwork, creative problem-solving, and partnership.
• Growth - We invest, develop, and empower our people to build our company so our customers will experience outstanding success, in turn contributing to our own.
• Accountability - We achieve our success by holding ourselves and each other to high standards of behavior, commitment, and personal responsibility.

We’re a dynamic, high-growth business, invested in helping you grow with Alleguard.

Many of our colleagues have been with us for decades. That’s because we believe in collaborating as a team to serve and support each other as well as we serve and support our customers.

Alleguard’s employee-centric culture is designed to help you maximize your talents, learn new skills, and gain valuable experience on the way to achieving your professional goals.