Customer Service Representative (On-Site)

Concentrix; Glace Bay; On-site; CAD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RRSP

Paid time off

Holidays

Paid training

Referral program

DailyPay

Job summary

Concentrix, situé à Cape Breton, NS, recherche un Agent du service client pour fournir des expériences exceptionnelles et des solutions pour une marque mondiale reconnue. Le poste offre formation, croissance professionnelle et avantages complets.

Vous rejoignez une équipe performante, avec une culture inclusive et des opportunités de développement personnel et professionnel. Le poste exige travail à temps plein et disponibilité du lundi au vendredi.

Qualifications

• Écrire et taper rapidement et avec précision (25 mots/min).
• Compétences bureautiques de base (navigateur et suite Office).
• Expérience en centre d'appels est un atout.
• Capacité à gérer son temps et prioriser les tâches.
• Bonne gestion du stress et dénouement des situations difficiles.

Responsibilities

• Résoudre les problèmes techniques des clients.
• Corriger les questions de facturation.
• Fournir le bon service selon les besoins du client.
• Rester calme et désamorcer les situations.
• Mettre à disposition le temps et les ressources pour résoudre les problèmes.
• Offrir une expérience client de qualité avec le sourire.

Skills

Typing 25 wpm

Basic computer skills

Call center expérience

Gestion du temps

Gestion du stress

Job description

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Resolve technical issues with customers services


• Correct billing concerns


• Provide customers with the right services based on their wants and needs


• Ability to remain calm and deescalate a situation


• Provided the time and resources to ensure we resolve customers issues


• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Ability to type 25 words per min with 90% accuracy


• Basic computer skills (office and web browsers)


• Pass account specific exams based on training materials delivered


• 6 months call center experience is an asset


• 6 months – 1 year of customer experience


• Ability to work full-time M-F 9am – 9pm


• Background clearance etc.


• Pass a language assessment


• Proficiency in fast-paced multi-tasking


• Eagerness to learn new technologies

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16.75 (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.


• Paid training and lucrative employee referral program.


• DailyPay enrollment option to access pay \"early,\" when you want it.


• Health and wellness programs with trained partners to help promote a healthy you


• Mentorship programs that support your rewarding career journey


• A modern, state‑of‑the‑art office setting with advanced technologies and a great team.


• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.


• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.


• A range of other perks and benefits.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant [e-mail]. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.