Automotive Customer Service Representative (On-Site)
Concentrix
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Benefits offered by this job
Job summary
Concentrix à Hamilton, Ontario, recherche un(e) Représentant(e) du service client automobile passionné(e) et orienté(e) client. Vous répondrez aux demandes par téléphone et courriels, fournissant des solutions et veillant à une expérience client exceptionnelle pour des marques de renom.
Le poste propose un salaire horaire d’environ 19,35 CAD, des avantages sociaux et des possibilités d’évolution au sein d’une culture inclusive et dynamique, avec du formation et un esprit d’équipe.
Qualifications
- Âge minimum 18 ans et diplôme d’études secondaires ou équivalent
- Bonne maîtrise de l’informatique et navigation entre plusieurs applications
- Passion pour l’automobile et sens de la résolution de problèmes
- Capacité à travailler seul ou en équipe avec patience et professionnalisme
- Souplesse pour des décalages horaires avec préavis
- Fiabilité, souci du détail et multitâche
- Patience et prestation d’un service agréable et professionnel
- Aptitude à évoluer rapidement dans un environnement dynamique
- Désir d’apprendre de nouvelles technologies
Responsibilities
- Coordonner les résolutions de problèmes liés aux véhicules des clients et aux garanties.
- Répondre aux demandes des clients via appels entrants, courriels et courrier.
- Fournir des informations sur les campagnes et documenter selon les politiques.
- Documenter les demandes clients et mettre à jour les dossiers conformément aux procédures.
- faire liaison entre les affaires consommateurs et le bureau régional.
- Offrir des expériences client de qualité avec le sourire.
Skills
Education
Job description
HERE
L'employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d'écoute, ainsi que d'autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Join a world-class team in Hamilton, NS, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you! As an Automotive Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.
- Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
- Corresponds to customer inquiries from inbound inquiries, emails and mail
- Provides campaign information to customers and documents according to Consumer Affairs policies
- Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation
- Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
- Deliver expert customer experiences...with a smile.
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
- Minimum 18 years of age with a High School Diploma or GED.
- Strong computer proficiency with the ability to navigate multiple applications.
- A passion for the automotive industry with a propensity for problem-solving.
- Ability to work both independently and within a team, demonstrating patience and professionalism.
- Flexibility to rotate shifts as needed with prior notice.
- Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
- Demonstrate patience while maintaining a pleasant and professional manner.
- Proficiency in fast-paced environments
- Eagerness to learn new technologies
- The base wage for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
- Automotive Purchase Discounts
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.
Only qualified applicants who are legally authorized to work in Canada will be considered.
Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.
L'employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d'écoute, ainsi que d'autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.
Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.
Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.
Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.
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