Customer Service Representative - Mississauga

Randstad Canada; Mississauga; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Extended medical and dental coverage

RRSP retirement plan

Job summary

Randstad Canada is seeking a dedicated Dispatcher in Mississauga to coordinate field technicians for residential and commercial customers. This 3-month contract offers an evening schedule (Wed–Sun, 2:30 PM–11:00 PM) with stable days off and potential for permanent employment.

Competitive pay and paid vacation await the right candidate. Ideal candidates have 2–3 years in dispatch, call center, or customer service, with strong computer skills and the ability to learn dispatch software quickly.

Qualifications

• Minimum 2 to 3 years dispatching, call center, or customer service experience; utility, field service, or emergency dispatching considered a strong asset.
• High school diploma or equivalent; completion of a post-secondary diploma in Business Administration or Emergency Telecommunications preferred.
• Exceptional computer proficiency, including hands-on experience with Microsoft Office (intermediate Excel) and ability to learn proprietary dispatch software.

Responsibilities

• Receive and process incoming service requests for residential and commercial natural gas customers, scheduling certified field technicians per SLAs.
• Transmit critical technical instructions and clear work orders to coordinate field personnel daily using dispatch software.
• Dispatch service personnel per schedules; respond to emergencies and coordinate rapid, safe incident resolutions.
• Monitor technician locations, route progress, and task assignments to meet appointment windows and resolve coding discrepancies.
• Make proactive outbound calls to optimize technician field schedules and ensure shift coverage.

Skills

Dispatching experience

Customer service

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Post-secondary diploma in Business Administration or Emergency Telecommunications

Tools

Microsoft Office

Dispatch software

Job description

Our client is a premier Canadian natural gas utility services provider with operations spanning Ontario and Quebec, dedicated to delivering safe, reliable field operations, infrastructure solutions, and emergency response services. At this organization, safety is a core value, supported by a strong commitment to quality, technological innovation, and continuous improvement.

The team embraces diversity, equity, and inclusion as essential pillars of business growth, providing an accessible and collaborative workplace where employees are empowered to succeed and bring their true selves to work. Accommodations are available upon request for prospective candidates throughout all stages of the recruitment process.

Location: Mississauga, ON
Industry: Customer Care
Salary: $26.40 / hour
Job Type: 3 Month Contract (Potential for permanent)

Advantages

• Pay & Comp: Competitive hourly wage of $26.40 per hour with weekly pay deposits and paid vacation entitlement.
• Schedule & Balance: Stable permanent full-time schedule working Wednesday through Sunday from 2:30PM to 11:00PM, with predictable set days off every Monday and Tuesday.
• Health & Wellness: Comprehensive extended medical, prescription drug, dental, and paramedical healthcare coverage for you and your family.
• Additional Perks: Company-supported RRSP retirement savings plan, 100% fully paid specialized dispatch software training, modern dual-screen workstations, and structured pathways into supervisory roles.

Responsibilities

• Receive and process incoming service requests for residential and commercial natural gas customers, scheduling certified field technicians accurately in accordance with predetermined service level agreements.
• Transmit critical technical instructions and clear work orders to coordinate field personnel activities daily using computer-aided dispatch programs and modern telecommunication platforms.
• Dispatch service personnel efficiently according to predetermined operational schedules, responding promptly to unexpected utility emergency situations and coordinating rapid, safe incident resolutions.
• Monitor technician locations, route progress, and task assignments to ensure customer appointment windows are met, diligently resolving coding discrepancies identified on Daily Coding Reports.
• Make proactive outbound customer calls to optimize technician field schedules, collaborating closely with colleagues to maintain seamless shift coverage and peak operational efficiency.

Qualifications

• Minimum 2 to 3 years of dispatching, call center, or customer service experience, with prior experience in utility, field service, or emergency dispatching considered a strong asset.
• High school diploma or equivalent required; completion of a post-secondary diploma in Business Administration, Emergency Telecommunications, or a related discipline is highly preferred.
• Exceptional computer proficiency, including hands-on experience with Microsoft Office (intermediate Excel capabilities) and the demonstrated ability to learn proprietary dispatch software.
• Demonstrated ability to multitask, solve problems independently, work calmly under pressure, and maintain schedule flexibility for evening shifts and public holidays.

Summary

Are you an organized, calm-under-pressure professional who thrives in a fast-paced environment? Our premier utility services partner in Mississauga, Ontario, is actively seeking a dedicated, permanent full-time Dispatcher to join their essential operations team. In this pivotal role, you will be the central communication link coordinating field service technicians, handling emergency dispatching, and ensuring exceptional service delivery across residential and commercial accounts. With competitive compensation of $26.40 per hour and comprehensive benefits, this critical evening and weekend position offers steady career advancement, extensive paid training, and a collaborative team culture.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.