Customer Service Representative-Manufacturing Environment

Advantage Personnel; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A growing specialty coatings manufacturer in Brampton is seeking a Customer Service Representative to manage orders, handle customer calls, and foster client relationships. The ideal candidate should have 3 to 5 years of experience in manufacturing and strong interpersonal skills. Responsibilities also include assisting production scheduling and resolving complaints. This role offers a pay rate of $21-$22 per hour, Monday to Friday shifts.

Qualifications

• 3 - 5 years in a fast-paced manufacturing environment.
• Understanding of the manufacturing industry; coatings experience is a plus.
• Prioritizes and multi-tasks with ease.

Responsibilities

• Receive and process customer orders.
• Manage a large number of phone calls.
• Resolve customer complaints proactively.

Skills

Customer support experience

Strong interpersonal skills

Excellent communication skills

Detail oriented

Ability to meet deadlines

Proficiency in Microsoft Office suite

Education

High school or higher

Job description

Overview

Customer Service Representative

Brampton, ON

Pay Rate: $21-$22 per hour

Shift: 8:00am-4:30pm

Shifts available: Monday to Friday

Our client, a fast-growing, high-quality specialty coatings manufacturer located in North Brampton, is looking to add a Customer Service Representative who embodies the spirit of growth, adaptability, and innovation to their team.

Responsibilities

• Receive and process customer orders
• Manage a large number of phone calls
• Help build sustainable relationships with each client through trust and a thorough understanding of their needs
• Resolve customer complaints proactively
• Assist in production scheduling
• Provide assistance to our sales team as required
• Proactive contact with customers
• Other administrative duties as assigned

Qualifications

• 3 - 5 years in a fast-paced manufacturing environment
• Understanding of the manufacturing industry - Coatings experience is a plus
• Strong interpersonal skills
• Proven customer support experience
• Prioritizes and multi-tasks with ease
• Excellent communication skills
• The ability to meet deadlines
• The ability to deal with different personalities with ease
• Works well under pressure
• Detail oriented
• Proficiency in Microsoft Office suite - able to learn new software with ease
• The ability to read, write and speak English

Desired Education

• High school or higher

For immediate consideration, please submit your resume. Qualified candidates will be contacted