Customer Service Representative - Kelowna Airport

Enterprise Holdings; Kelowna; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Bonuses

Job summary

SKYTRAC is seeking an experienced Structural Design and Airworthiness Engineer to join the Design Approval Organization (DAO). Reporting to the DAO Manager, you will expand structural analysis and certification capabilities for STC projects, interfacing with regulators to deliver compliant, airworthy designs.

This open role supports remote or hybrid work with periodic travel to Kelowna, BC, and relocation support is available. A P.Eng.

Qualifications

• Engineering degree in Aerospace, Mechanical, or Structural Engineering.
• Minimum 3+ years of experience in aircraft structural analysis and certification.
• Professional Engineer designation or eligibility.
• Experience with STC structural substantiation and certification processes.
• Strong knowledge of structural airworthiness regulations (FAR/CAR 23/25/27/29).
• Willingness to travel as required.

Responsibilities

• Lead structural analysis and substantiation activities for STC programs.
• Perform or direct stress/fatigue analyses and repair evaluations.
• Develop and review substantiation reports, load analyses, and drawings.
• Ensure compliance with structural airworthiness requirements (FAR/CAR).
• Develop means of compliance and certification plans for STC programs.
• Prepare and review certification documentation for regulatory approvals.

Skills

Structural analysis

Certification

FAR/CAR knowledge

Travel willingness

Education

Engineering degree (Aerospace/Mechanical/Structural)

Job description

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Founded in 1986, SKYTRAC brings 40 years of experience and is trusted by over 800 customers as a leading provider of LEO satellite and cellular communication services for all aerospace sectors. Trusted by operators, organizations, and OEMs, SKYTRAC provides critical capabilities such as medical data transfer, video streaming, real-time HUMS, and more over Iridium Certus® and cellular networks. Today, we’re still growing, innovating, and investing in our people.

Learn more about what we do

The Opportunity

SKYTRAC is a leader in transforming aviation communication through cutting-edge satellite and cellular technologies. Trusted by operators, OEMs, and organizations worldwide, SKYTRAC serves over 800 customers across all aerospace sectors. Our Low Earth Orbit (LEO) satellite solutions are redefining connectivity and reshaping the future of aviation.

We are seeking an experienced Structural Design and Airworthiness Engineer to join our Design Approval Organization (DAO). Reporting to the DAO Manager, this role expands SKYTRAC's structural analysis, substantiation, and certification capability to support an increasing volume of concurrent STC development programs. You will lead structural engineering activities across aircraft modification programs, interface with regulatory authorities, and work closely with avionics and systems engineers to deliver compliant, airworthy designs.

This position is open to remote or hybrid candidates, with periodic travel to our Kelowna, BC office required. Relocation support is also available for candidates interested in relocating.

As a Structural Design and Airworthiness Engineer, responsibilities include:

Structural Analysis & Substantiation

• Lead structural analysis and substantiation activities for STC programs, including equipment mounting, airframe modifications, and aircraft installations
• Perform or direct stress analysis, fatigue analysis, damage tolerance assessments, and repair evaluations as required
• Develop and review structural certification deliverables, including substantiation reports, load analyses, and engineering drawings
• Ensure designs comply with applicable structural airworthiness requirements (FAR/CAR 23/25/27/29, as applicable)

Certification & Compliance

• Develop structural means of compliance and certification plans for STC programs
• Prepare and review compliance documentation in support of TCCA, FAA, and EASA certification approvals
• Support aircraft surveys and installation reviews to verify structural integrity and compliance
• Interface with the DAO Delegate, Transport Canada, and foreign authorities on structural certification matters

STC Program Support

• Support multiple concurrent STC development programs in structural engineering capacity
• Collaborate with avionics, systems, and mechanical engineers to ensure integrated, airworthy designs
• Review and approve supplier structural documentation and equipment qualification data relevant to installation design
• Develop Instructions for Continued Airworthiness (ICA) content related to structural inspections and maintenance

Technical Leadership

• Serve as the DAO's primary subject matter expert in structures and structural certification
• Mentor junior engineers on structural analysis methods and certification documentation requirements
• Support DAO governance activities, including ACC participation and process improvement initiatives

What You Bring

Candidate Must Have’s

• Engineering degree in Aerospace, Mechanical, or Structural Engineering
• Minimum 3+ years of experience in aircraft structural analysis and certification
• Professional Engineer (P.Eng.) designation or eligibility
• Demonstrated experience with STC structural substantiation and certification approval processes
• Strong knowledge of applicable structural airworthiness regulations (FAR/CAR 23/25/27/29)
• Proficiency in structural analysis methods and tools (FEM/FEA, classical methods)
• Willingness to travel as required

This will make you stand out

• Experience with rotorcraft (helicopter) structural certification
• Familiarity with avionics equipment installation, structural considerations (tray mounting, rack systems, antenna attachments)
• Experience with composite structures analysis and repair
• Avionics industry background is an asset

At SKYTRAC, we are a dynamic team of passionate experts. We are driven and dedicated; we take ownership of our work, and we are committed to delivering results. We value individuals who are proactive, take initiative, and demonstrate a high level of professionalism and integrity in everything they do. We thrive in a fast-paced, ever-evolving environment, embracing challenges with agility. Our commitment to growth and development has made us the trusted subject matter experts we are today.

We offer:

• A positive and collaborative work culture
• Engaging team-building activities
• Competitive compensation and comprehensive benefits package
• Performance-based bonuses
• Additional days off beyond vacation entitlement

This position is for an existing vacancy within our DAO team.

The salary range for this role is $80,000 - $110,000 CAD. The range posted is a guide and may not represent the compensation offered to the successful candidate. Compensation is based on the skills, knowledge, experience, and qualifications brought to the role.