Help Desk Agent - Open to all levels of experience!

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Kingston; On-site; CAD 39,000 - 45,000; Part time

Benefits offered by this job

Career development within OPS

Diversity and inclusion initiatives

Health benefits and pension plan

Employee assistance program

Paid vacation and leave options

Job summary

Ontario Public Service is seeking a Help Desk Agent in Kingston. The role involves answering and recording calls from medical professionals, assisting clients with electronic claims, and resolving complex claim issues.

You will work in a fast-paced team focused on improving health services while maintaining privacy and security of health information. We value clear communication, problem solving, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Experience handling phone inquiries and working with others.
• Ability to keep personal and sensitive information private.
• Ability to speak clearly and write accurate and easy-to-follow communications.
• Ability to find information, solve problems, and know when to ask for help.
• Ability to stay organized and manage several tasks in a busy environment.
• Experience using email, word processing, spreadsheets, databases, and internet tools.
• Ability to use basic math to check payments and fix errors.

Responsibilities

• Answer and record phone calls from medical professionals, helping with a wide range of questions.
• Help clients submit electronic claims and solve complex claim issues, referring them to others when needed.
• Work as part of a fast-paced team improving health services.
• Keep all health information private and secure.
• Learn about Health Programs and Delivery Division.

Skills

Phone inquiries handling

Privacy of information

Clear communication

Problem solving

Multitasking / organization

Email / word processing / spreadsheets

Basic math for payments

Tools

Email (Outlook)

Word processing

Spreadsheets

Databases

Internet tools

Job description

Help Desk Agent - Open to all levels of experience!

Health Programs and Delivery Division/Claims Services Branch

City: Kingston

Position(s) language:

Job term:

1 Temporary - 12 months with possibility of extension

Job code:

09OAD - Office Administration 09

$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Make a difference behind the scenes of Ontario's health care system.

About the job

• answer and record phone calls from medical professionals, helping with a wide range of questions
• help clients submit electronic claims and solve complex claim issues, referring them to others when needed
• work as part of a fast-paced team improving health services
• keep all health information private and secure
• Learn about Health Programs and Delivery Division

What you bring to the team

We believe exceptional service must have:

• experience handling phone inquiries and working with others
• ability to keep personal and sensitive information private
• ability to speak clearly and write accurate and easy to follow communications
• ability to find information, solve problems, and know when to ask for help
• ability to stay organized and manage several tasks in a busy environment
• experience using email, word processing, spreadsheets, databases, and internet tools
• ability to use basic math to check payments and fix errors

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Additional information:

• 1 English Temporary, duration up to 12 months, 49 Place D'Armes, Kingston, East Region, Criminal Record Check
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.