Customer Service Representative-Inside Counter Sales

Bunzl Distribution NA; Calgary; On-site; CAD 39,000 - 52,000; Full time

Job summary

Clean Spot Calgary is looking for a Customer Service Representative for Inside Counter Sales to support our walk-in customers and day-to-day customer inquiries.

This role is highly customer-facing and retail focused, helping customers identify the right cleaning, janitorial, sanitation, and equipment-related products for their needs while also supporting phone and email inquiries, order entry, quotes, and administrative follow-up.

Qualifications

• Minimum 1–2 years of customer service experience, preferably in retail or showroom.
• Strong communication skills for in-person, phone and email service.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet and assist walk‑in customers at the retail counter with product guidance.
• Recommend cleaning, janitorial, sanitation, and equipment products based on needs.
• Process over‑the‑counter sales, including order entry and invoicing.
• Answer customer inquiries by phone and email promptly and professionally.
• Enter orders accurately and coordinate with internal teams as needed.
• Support customers using the online ordering system and confirm orders.
• Provide quotes, monitor back orders, and keep customers informed of status.
• Maintain counter area and assist sales merchandising.
• Provide administrative support to the sales team as required.

Skills

Customer service

Retail sales

Communication

Problem solving

Tools

Microsoft Office

Job description

Clean Spot Calgary is looking for a Customer Service Representative for Inside Counter Sales to support our walk-in customers and day-to-day customer inquiries. This role is highly customer-facing and retail focused, helping customers identify the right cleaning, janitorial, sanitation, and equipment-related products for their needs while also supporting phone and email inquiries, order entry, quotes, and administrative follow-up. The successful candidate will provide knowledgeable, friendly service, complete over-the-counter sales, and work closely with Bunzl’s internal teams including sales, service, procurement, warehouse, shipping, and management to ensure customer needs are met.

Work Hours: Monday to Friday 8:00 a.m. to 4:30 p.m.

Location: Clean Spot Calgary

Responsibilities

• Greet and assist walk‑in customers at the retail counter, providing knowledgeable product guidance and a positive customer experience.
• Recommend cleaning, janitorial, sanitation, paper, chemical, and equipment‑related products based on customer needs.
• Process over‑the‑counter sales accurately, including order entry, invoicing, and related transaction support.
• Answer customer inquiries by phone and email in an efficient, professional, and timely manner.
• Enter orders accurately into the system, ensuring details are complete and communicating with appropriate internal teams as needed.
• Support customers using the online ordering eCommerce system and assist with order confirmation.
• Provide simple quotes, follow up on back orders and special orders, and keep customers informed of order status.
• Maintain current knowledge of promotions, product availability, and commonly requested items to support retail sales opportunities.
• Assist with merchandising awareness and keeping the customer‑facing counter area organized, professional, and ready to serve walk‑in customers.
• Provide administrative support to the sales team and complete related customer service duties as required.
• Work independently with minimal supervision while contributing positively in a team environment.

Requirements

• Minimum 1–2 years of customer service experience, preferably in a retail, counter sales, showroom, or customer‑facing environment.
• Experience selling or supporting cleaning, janitorial, sanitation, safety, industrial, or related products is considered an asset.
• Comfortable assisting walk‑in customers, identifying customer needs, and recommending appropriate products or solutions.
• Strong communication skills with the ability to provide professional service in person, by phone, and by email.
• Consultative selling skills and the ability to build customer confidence through product knowledge and helpful service.
• Ability to work in a fast‑paced environment, manage multiple priorities, and follow up carefully on customer requests.
• Strong problem‑solving, administrative, and organizational skills.
• Fast learner with initiative, a positive attitude, and a willingness to develop product knowledge.
• Strong computer skills, including Microsoft Office and Windows‑based software.
• Proficient verbal and written English communication skills.

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities