Customer Service Representative I

Lee Valley Tools; Ottawa; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Lee Valley employee discount

Job summary

Lee Valley Tools in Ottawa, ON is seeking a Seasonal Customer Service Representative to answer incoming calls and support orders, products, deliveries, and other service questions. You may be cross-trained to assist Digital Support with email, live chat, and online order review.

The role emphasizes friendly, accurate support and efficient issue resolution, with potential training across channels based on business needs.

Qualifications

• Excellent communication skills, both verbally and in writing.
• Ability to communicate in both French and English is an asset.
• Experience in a call centre environment is an asset.
• Knowledge of Microsoft Suite.
• The ability to multitask, learn quickly and adapt to changing priorities during busy periods.
• Accuracy and attention to detail when entering orders and customer information.

Responsibilities

• Answers queries from customers promptly, courteously, and efficiently.
• Provides accurate entry and processing of customer orders.
• Provides customers with accurate pricing, part numbers, and/or product availability for orders.
• Determines the nature of the call and forwards it to the appropriate individual or group as necessary.
• Resolves simple service inquiries and delivery issues, including tracking orders.
• Enters catalog requests, processes gift cards, etc. as required.
• Respond to customers through email and live chat while maintaining the same friendly, accurate service provided by phone.
• Review online orders for accuracy, completeness and possible fraud indicators, escalating concerns when required.
• Monitor shared customer service and order inboxes and respond or route messages appropriately.

Skills

Communication skills

French/English

Call centre

MS Office

Multitask

Attention to detail

Education

High School

Tools

MS Office

Job description

Job Title: Customer Service Representative

Status: Contract basis (October 13, 2026, until January 15, 2026)

Position Status: New Role

Reporting to: Manager, Customer Service

Location: Ottawa, ON (in office)

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies by Deloitte. Additionally, we ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

As a Seasonal Customer Service Representative, your main focus will be answering incoming customer calls and helping with orders, products, deliveries and other service questions. You will provide friendly, accurate support while helping customers get the information or resolution they need as efficiently as possible.

Depending on business needs, skills and performance, seasonal employees may also be cross-trained to assist our Digital Support teams with email, live chat, online order review and other e-commerce work.

Key Responsibilities:

• Answers queries from customers promptly, courteously, and efficiently
• Provides accurate entry and processing of customer orders
• Provides customers with accurate pricing, part numbers, and/or product availability for orders
• Determines the nature of the call and forwards it to the appropriate individual or group as necessary
• Resolves simple service inquiries and delivery issues, including tracking orders
• Enters catalog requests, processes gift cards, etc. as required
• Contributes to projects, including packaging
• Respond to customers through email and live chat while maintaining the same friendly, accurate service provided by phone.
• Review online orders for accuracy, completeness and possible fraud indicators, escalating concerns when required.
• Monitor shared customer service and order inboxes and respond or route messages appropriately.

Knowledge and Skills:

• Possesses basic knowledge of Lee Valley’s primary product lines
• Excellent communication skills, both verbally and in writing
• Ability to communicate in both French and English is an asset
• Experience in a call centre environment is an asset
• Knowledge of Microsoft Suite
• The ability to multitask, learn quickly and adapt to changing priorities during busy periods
• Accuracy and attention to detail when entering orders and customer information.
• High School, or less than 1 year specific training or college certificate.

What we offer:

• A generous Lee Valley employee discount.

Salary Range: $19/ hr

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential — not by automated systems.

Accommodation Requests

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

We thank all applicants, however only those selected for an interview will be contacted.