Customer Service Representative I

Covia Canada; Havelock-Belmont-Methuen; On-site; CAD 42,000 - 64,000; Full time

Job summary

Covia is seeking a dynamic Customer Service Representative I to join the Nepheline Syenite Operations team in Havelock, ON. You will process orders, follow defined policies, and advise customers of changes, handling all orders in a fast-paced office environment.

The role requires 2+ years in customer service and account management, with experience in IFS, Salesforce, Excel, and ERP systems for order processing and invoicing. Strong communication and organization are essential.

Qualifications

• 2+ years of progressive experience in customer service and account management.
• Strong knowledge of IFS, Salesforce and Microsoft Office, including Excel.
• Ability to learn ERP databases, especially order processing and invoicing.
• Detail oriented with the ability to meet deadlines and collaborate with stakeholders.
• Professional telephone and email etiquette with an outgoing personality.
• Self-motivated, highly organized in a fast-paced service-driven environment.
• Demonstrated team contribution to meeting targets.

Responsibilities

• Order confirmation and processing.
• Logistics coordination.
• Invoice block resolution.
• Customer complaint management.
• Support month-end close.
• Group mailbox management.
• Primary support for inbound phone calls.
• Account management.
• Perform other duties as assigned.

Skills

Customer service

Account management

Phone etiquette

Email etiquette

Team collaboration

Detail-oriented

Problem-solving

Education

Associate’s degree in business or related field

Bachelor’s degree preferred

Tools

IFS

Salesforce

Microsoft Office

Excel

ERP Databases

Job description

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia’s market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.

Covia is looking for a dynamic Customer Service Representative I who will have a positive impact on our team located at the Nepheline Syenite Operations in Havelock, ON. The Customer Service Representative I is responsible for efficiently and accurately processing orders, executing defined policies and procedures and advising customers of any changes or impact to their expectations. The CS Rep I will manage all customer orders as assigned in a fast-paced, office environment.

The successful candidate will have the following Key Accountabilities:

• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

The successful candidate will have the following Minimum Qualifications:

• Associate’s degree in business or related field; Bachelor’s Degree preferred
• 2+ years of progressive experience in customer service and account management
• Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
• Ability to learn ERP Databases, particularly order processing and invoicing
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
• Professional telephone and email etiquette, with an outgoing personality
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
• Demonstrated experience contributing within a team of professionals to deliver set targets

Commitment to Our Culture:

Our core values - Safety, Team, Customers, Growth, and Courage—guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success—ensuring a sustainable future for our company.

All Covia Team Members are expected to:

• Live the Life-Saving Rules
• Build high-performing work teams
• Focus on customers
• Demonstrate a growth mindset
• Do the right thing, always

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

• Excellent Healthcare Benefits – medical, vision, dental
• Pension Plan
• Vacation + Paid Holidays
• Disability, Life / AD&D, and Long-Term Care Insurances