Customer Service Representative - Floater

QuadReal; Calgary; On-site; Full time

Job summary

Join a leading company as a Customer Solutions Specialist – Floater in Calgary, focusing on providing exceptional customer service in a growing industry. Engage with clients, offer tailored storage solutions, and be part of a supportive team dedicated to creating a positive experience. Attractive compensation, career growth opportunities, and a comprehensive benefits package await the right candidate.

Benefits

Competitive wages

Performance-based incentive plan

Comprehensive health and benefits package

Paid time off

Employee discounts on storage and merchandise

Flexible working hours

Life Insurance

Qualifications

• Strong background in customer service and retail sales.
• Proficiency in Microsoft Office and ability to learn new software applications.
• Excellent communication skills with a good telephone manner.

Responsibilities

• Help clients find the best storage solutions for their needs.
• Provide outstanding customer service via phone, email, and in person.
• Sell and upsell retail merchandise like boxes and moving supplies.

Skills

Customer service

Retail sales

Interpersonal communication

Problem-solving

Teamwork

Education

High School diploma

Post-secondary education

Tools

Microsoft Office

Web-based software

Job description

About Maple Leaf Self Storage

Maple Leaf Self Storage has been providing self-storage solutions for over 40 years and is now proudly owned and operated by QuadReal Property Group, a global real estate investment, operating and development company headquartered in Vancouver, British Columbia.

With locations across Calgary and Greater Vancouver, Maple Leaf Self Storage offers accessible, customized and safe and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, Maple Leaf Self Storage is committed to delivering value to its customers.

www.mapleleafstorage.com

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Job Overview:

We are currently looking for aCustomer Solutions Specialist– Floater to join our team in theCalgaryarea. If you are a sales-oriented self-starter, who believes in making a personal connection and who enjoys problem-solving, this could be your next role. As a Customer Solutions Specialist Floater, one of your main roles will be to work with our clients to find the very best solutions for their needs. This could include finding the perfect unit size, providing information on how to properly pack and store items, and connecting them with movers and other resources. You would also work with our existing clients to ensure that their storage experience is positive and memorable. Our goal is to ‘help people create space in their lives.

Our business uses technology extensively, so comfort using MS Office and web-based software would be an asset. Effective communication skills and the ability to work with a small team are essential.

What you'll get to do:

• Work with our clients to recommend the very best solutions for their storage needs.
• Provide outstanding customer service in person, over the phone, and by email.
• Follow-up on inquiries, confirm reservations, rent storage units, prepare rental documentation, and update the client database.
• sell/upsell high-quality retail merchandise such as boxes, locks, and other moving supplies.
• Complete daily administrative duties and reports.
• Collect rental payments and follow-up on outstanding accounts.
• Perform daily inspections of rental units to ensure that they are clean, properly locked, and client-ready.
• Maintain property appearance by cleaning spaces, sweeping, removing debris, organizing moving carts, etc.

What we offer:

• A great career with an established company in a rapidly growing industry.
• Competitive wages and incentive/bonus programs.
• Career progression with vocational training, management sessions, and mentoring.
• A fun, caring, and supportive work environment.
• A comprehensive, non-contributory health and benefits package.
• A Company RRSP Savings Plan with employer contributions.
• Reasonable working hours - flexible shifts between 8:30 am and 6:00 pm.
• Life Insurance – two times your annual salary.
• Employee discounts on storage and merchandise.

Who we are looking for:

• A High School diploma and/or some post-secondary education
• A proven background in customer service and retail sales.
• Strong interpersonal, oral, and written communication skills. Good telephone manner
• Proficiency in Microsoft Office and ability to learn new software applications.
• Energy, enthusiasm, and pride in your work.
• Demonstrated ability to work in a team environment.
• Ability to work weekends.

The wage for this position is $19/hour.

The actual compensation offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.