Part Time Customer Service Associate

Spence Diamonds; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company is seeking a Customer Experience Associate in Calgary to enhance customer interactions through exceptional service and support. The role includes managing transactions, assisting with jewelry repairs, and maintaining showroom standards. Ideal candidates will possess strong communication and problem-solving skills, with a focus on delivering the full customer experience.

Benefits

Attractive compensation packages

Extended health benefits

Employee discounts on products

Learning and Development resources

Celebrations and employee recognition

Team building events and activities

Opportunity for career growth

Qualifications

• At least a year’s experience in customer service.
• Detail-oriented with strong communication skills.
• Willingness to learn new technologies.

Responsibilities

• Provide extraordinary customer service and support to sales teams.
• Process incoming jewelry repairs and manage customer follow-ups.
• Handle cash transactions and maintain showroom cleanliness.

Skills

Time management

Customer relationship

Problem solving

Conflict resolution

Communication

Job description

1 month ago Be among the first 25 applicants

Who We Are

Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

Who We Are

Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We're committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

What We Offer

• Attractive compensation packages
• Extended health benefits
• Amazing employee, friends & family discounts on our products
• A variety of Learning and Development resources
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Regular celebrations & employee incentive programs
• Team building events and activities
• Opportunity to grow within the company
• Continuous on the job training, support and mentorship
  
  
  

REPORTS TO: SALES SUPPORT SUPERVISOR

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you're handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.

Responsibilities

• Greet every customer in a friendly manner and provide extraordinary customer service
• Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system
• Inspect and process incoming jewelry repairs.
• Follow up with customers via phone or email regarding their repair orders.
• Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience
• Answer all phone and email correspondences
• Cash handling and end of day processing
• Assist in coordinating the showroom appearance, merchandising and store tidiness
  
  
  

A few things we hope you have...

• You're detailed oriented, have excellent time management skills and are willing to embrace a structured process
• You have excellent time management skills and make great decisions about which work to prioritize
• You have strong problem solving, and conflict resolution abilities
• You are energetic, outgoing and have strong customer relationship skills
• You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
• You have at least a years' experience working in a customer service environment
• You're used to working with a computer and are willing to learn new technology and software
• You have minimum availability of 3 days a week, and of those 3 days at least 1 weekend day. Flexible day time availability preferred
• Bonus points if you have previous administrative or reception experience
  
  
  

Compensation

The pay range for this position is $17.60-21.10 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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