Bilingual Associate, Sales and Customer Service

Belairdirect; Quebec; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Extra time off options

Wellbeing benefits

Employee share plan

Job summary

belairdirect, located in Quebec City, seeks a bilingual Associate, Sales and Customer Service. You will advise customers on insurance options, handle inquiries, and guide decisions to protect assets. Training emphasizes career growth with mentorship and a clear promotion path.

The role offers a hybrid work model with an evening schedule after training and potential for advancement within six months. Candidates must be fluent in French and able to meet licensing requirements.

Qualifications

• At least one year of experience in a similar position.
• Strong team spirit and ability to work independently and with colleagues on various projects.
• Excellent communication and listening skills with empathy.
• Must speak French and regularly serve a French-speaking clientele.
• Customer-driven approach and willingness to advise customers.
• Ability to multi-task and stay composed under pressure.
• Strong computer skills and ability to work across multiple systems.
• Willingness to complete the provincial exam to obtain your insurance licence.
• No Canadian work experience required, but you must be eligible to work in Canada.
• Inbound call centre role with evenings, Saturdays, and occasional holidays.

Responsibilities

• Provide customers with insurance coverage information and advise throughout the process.
• Analyze customer needs, promote products and services, and propose options.
• Assist home and auto insurance customers in selecting suitable solutions.
• Contribute to development and implementation of new initiatives.

Skills

Excellent communication

French required

Multi-tasking

Customer service mindset

Team collaboration

Computer skills

Empathy

Education

College diploma / Bachelor’s / Master’s

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

47,100 - 57,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As a Bilingual Associate, Sales and Customer Service, you’ll become a trusted advisor in helping Canadians protect the things they care about.

We’ll provide you with mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver’s seat in your career? Join our team. Every day, our employees shine.

Your Schedule

The training lasts three months:

• First two months: 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m.
• Last month: 40 hours per week, Monday to Friday, from 10:00 a.m. to 7:00 p.m.

After training, you will work an evening schedule of 40hours/week:

• Monday to Friday from 11 a.m. to 8 p.m., plus every fourth Saturday in rotation.
• As a bonus, you will receive a premium for all your evening shifts.

Location

At belairdirect, you will enjoy a hybrid work model that allows you to balance your professional and personal life. This position is based at our Quebec City office (5700 Galeries Blvd).

Please note that the starting date for this position is January 18th, 2027.

What You’ll Do Here

• Play a key role in providing customers with the best possible insurance coverage for their most valuable assets by advising them throughout the process and answering their questions about our products so they can make informed choices.
• Analyze customer needs, promote products and services, and propose innovative choices and solutions.
• Help home and auto insurance customers choose from the various insurance solutions offered.
• Contribute to the development of new initiatives and support their implementation.

What You Bring To The Table

• At least one year of experience in a similar position.
• Strong team spirit, ability to work both independently and in collaboration with colleagues on various projects.
• Excellent communication and listening skills, ability to empathize with others.
• You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis
• Customer-driven approach and an eagerness to put your listening and advising skills to good use with customers.
• Ability to multi-task and stay cool under pressure.
• Strong computer skills and the ability to work on multiple systems simultaneously.
• Willingness to complete the provincial exam to obtain your insurance licence.
• No Canadian work experience is required, but you must be eligible to work in Canada.
• Please note that this is an inbound call centre position and we are looking for candidates who are willing to work evenings, Saturdays and occasional statutory holidays.

In Quebec, our agents must obtain their licence from the AMF. To be considered for our training program, you must meet one of the following requirements

• You have obtained a college diploma, a bachelor’s degree or a master’s degree; OR
• You have obtained an AEC diploma in P&C insurance; OR
• You have a high school or vocational school diploma AND three years of full-time work experience in Canada.
• If your diplomas were obtained outside of Canada, you must have an equivalency for these diplomas.

Don’t worry – we’ll guide you every step of the way! We will also ask you for supporting documents.

Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance

This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.