Customer Service Representative (CSR)

Fraserway RV; Abbotsford; On-site; Full time

Job summary

Fraserway RV seeks a Customer Service Representative to enhance customer experiences at their Four Seasons North location. The role involves engaging with clients, managing paperwork, resolving issues, and demonstrating RV features. Suitable candidates will be team-oriented, energetic, and skilled in customer service, with fluency in German or Dutch being a plus.

Benefits

Opportunities for career growth and development

Corporate discounts on computers, flights, hotels

Employee/Family Bursary Program

Friendly and supportive work environment

Discounts on RV purchases, rentals, and parts

Company events focused on social action

Qualifications

• Person of integrity who contributes positively to the work environment.
• Confident working in a fast-paced environment.
• Desire to be part of a team making customers' vacation dreams come true.

Responsibilities

• Meet & greet customers and provide RV rental information.
• Resolve client issues with accuracy and efficiency.
• Demonstrate features of the RV during pick-up.

Skills

Excellent customer service

Communication skills

Reliability

Punctuality

Energy and passion

Friendly outgoing personality

Fluency in German or Dutch

Job description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a Customer Service Representative (CSR) for our Four Seasons North Parallel, BC Location. We have Full-Time and Part-Time, Seasonal positions available.

WHY JOIN OUR TEAM

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team
  
  

Job Responsibilities Include But Are Not Limited To

• Meeting & Greeting customers
• Providing RV Rental information
• Resolving any potential client issues with accuracy and efficiency
• Walking customers through paperwork at pick up and drop off
• Demonstrating features of the RV (Truck Camper & Motorhomes) at pick up
• Checking in returning RVs, handling and solving customer complaints in a friendly manner
• Helping out other departments as needed
  
  

To be successful in this role, you should possess the following Qualifications and Skills:

• Be a person of integrity and always make a positive contribution to your work environment
• Be reliable, punctual and hard-working
• Energy and passion
• Have excellent customer service and communication skills
• Being fluent in German or Dutch is considered an asset
• Have a friendly outgoing personality and love working with an international clientele
• Be available to work on weekends
• Be confident working in a fast-paced environment and meeting tight deadlines
• Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true
  
  

Compensation ranges between $19 and $22 per hour, based on customer service experience.

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

We thank all candidates for applying; however, only those selected for an interview will be contacted.