Customer Service Representative - Collision & Glass

The Jim Pattison Auto Group; Winnipeg; On-site; CAD 42,000 - 55,000; Full time

Job summary

Jim Pattison Collision & Glass is seeking a customer-focused Bodyshop Customer Service Representative in Winnipeg, MB. You will guide customers through the repair journey, provide timely updates, and ensure a professional experience from intake to completion.

The role emphasizes clear communication, attention to detail, and coordination with estimators, technicians, insurance partners, and management in a fast-paced collision repair environment.

Qualifications

• Experience as a Bodyshop CSR or similar customer-facing automotive role.
• Strong understanding of the collision repair process and customer journey.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Experience with insurance claims is an asset.
• Team player with a professional, customer-focused approach.

Responsibilities

• Serve as the primary point of contact for customers from intake through repair completion.
• Explain procedures, estimates, insurance information, and next steps.
• Build customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
• Manage customer expectations and resolve concerns using sound judgment and de-escalation techniques.
• Coordinate appointments, vehicle intake, documentation, and customer communications to support the repair workflow.
• Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
• Maintain accurate customer records and follow up as required.
• Consistently deliver a high standard of service in a fast-paced collision repair environment.

Skills

Customer service

Communication

Teamwork

Insurance claims

Job description

Jim Pattison Collision & Glass, 1687 Dugald Road, Winnipeg, Manitoba, Canada

Job Description

Posted Wednesday, July 29, 2026 at 10:00 AM

We are seeking an experienced and customer-focused Bodyshop Customer Service Representative to join Jim Pattison Collision & Glass. The ideal candidate will have collision repair industry experience and a strong background in customer service, with the ability to guide customers through the repair process while delivering a professional and reassuring experience.

This role is the primary point of contact for customers throughout the repair journey, requiring excellent communication skills, attention to detail, and the ability to manage customer expectations in a fast-paced environment.

Schedule : This is a full-time, permanent position offering 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break.

This role reports to the Collision Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Acting as the body shop's front-line customer relations and service representative, the Customer Service Representativeis responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers, technicians, estimators, insurance partners, and management throughout the repair process.

• Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
• Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
• Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
• Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation techniques.
• Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
• Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
• Maintain accurate customer records and follow up as required.
• Consistently deliver a high standard of service in a fast-paced collision repair environment.

What we look for…

• Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role.
• Strong understanding of the collision repair process and customer journey.
• Proven ability to manage customer expectations and provide solutions in challenging situations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Professional, patient, and customer-focused approach.
• Experience working with insurance claims and repair processes is an asset.
• Ability to work effectively in a team environment.
• Competitive wages.
• Unlimited opportunities for career advancement and skill development.
• Comprehensive training provided by manufacturers and in-house experts.
• Exclusive access to vendor promotions, offers, and purchase programs.
• Recognition and rewards initiatives.
• Amazing colleagues, great working environment, and a team building culture!

This role requires successful candidates to submit a satisfactory Driver's Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].

Jim Pattison Collision & Glass, 1687 Dugald Road, Winnipeg, Manitoba, Canada