Collision & Glass Customer Service Representative

The Jim Pattison Auto Group; Winnipeg; Hybrid; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Career advancement

Manufacturer training

Vendor promotions

Recognition programs

Team culture

Job summary

Jim Pattison Collision & Glass in Winnipeg, MB is seeking an experienced Bodyshop Customer Service Representative to serve as the frontline contact throughout the repair journey. This full-time, 40-hour per week role operates Monday–Friday 8:00 AM–5:00 PM, reporting to the Collision Manager.

You will communicate repair status, guide customers through procedures and estimates, and coordinate with technicians, estimators, and insurers to ensure a smooth, customer-focused experience.

Qualifications

• Experience as Bodyshop CSR or similar customer-facing automotive role.
• Understanding of collision repair process and customer journey.
• Ability to manage customer expectations and provide solutions.
• Excellent verbal and written communication skills.
• Strong organizational skills and multitasking ability.
• Experience with insurance claims is an asset.

Responsibilities

• Serve as the primary point of contact for customers from intake through repair completion, with timely updates.
• Guide customers through repair procedures, estimates, insurance information, and next steps.
• Build strong customer relationships with empathy and professionalism.
• Manage expectations and resolve concerns using sound judgment and de-escalation.
• Coordinate appointments, intake, documentation, and communications for efficient workflow.
• Collaborate with estimators, technicians, insurance representatives, and management.
• Maintain accurate customer records and follow up as required.
• Deliver a high standard of service in a fast-paced collision repair environment.

Skills

Customer service experience

Communication skills

Organizational skills

Teamwork

Insurance claims knowledge

Job description

Jim Pattison Collision & Glass, 1687 Dugald Road, Winnipeg, Manitoba, Canada

Job Description

Posted Saturday, August 22, 2026 at 10:00 AM

Jim Pattison Collision & Glass are seeking an experienced and customer-focused Bodyshop Customer Service Representative to join our team. This role is the primary point of contact for customers throughout the repair journey, requiring excellent communication skills, attention to detail, and the ability to manage customer expectations in a fast-paced environment.

Schedule : This is a full-time, permanent position of 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break.

This role reports to the Collision Manager.

A day in the life

Acting as the body shop’s front-line customer relations and service representative, the Customer Service Representativeis responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers, technicians, estimators, insurance partners, and management throughout the repair process.

• Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
• Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
• Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
• Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation techniques.
• Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
• Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
• Maintain accurate customer records and follow up as required.
• Consistently deliver a high standard of service in a fast-paced collision repair environment.

What we look for

• Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role.
• Strong understanding of the collision repair process and customer journey.
• Proven ability to manage customer expectations and provide solutions in challenging situations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Professional, patient, and customer-focused approach.
• Experience working with insurance claims and repair processes is an asset.
• Ability to work effectively in a team environment.

What we Offer

• Competitive wages.
• Unlimited opportunities for career advancement and skill development.
• Comprehensive training provided by manufacturers and in-house experts.
• Exclusive access to vendor promotions, offers, and purchase programs.
• Recognition and rewards initiatives.
• Amazing colleagues, great working environment, and a team building culture!

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].

Jim Pattison Collision & Glass, 1687 Dugald Road, Winnipeg, Manitoba, Canada