Customer Service Representative - Collision

Boyd Autobody & Glass; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative who is passionate about delivering exceptional customer experiences. In this role, you will manage relationships with customers and insurance partners while providing crucial administrative support to the Repair Facility Team. You will be empowered to make decisions and contribute to a positive work environment. If you thrive in a fast-paced setting and possess strong communication skills, this opportunity is perfect for you. Join a team that values its members and offers competitive compensation and benefits.

Qualifications

• 1+ years of experience in customer service or similar role.
• Strong attention to detail and ability to multitask under pressure.

Responsibilities

• Schedule vehicle repair appointments and manage customer communications.
• Prepare repair order work packets and ensure timely retrieval of insurance assignments.

Skills

Multitasking

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma

Tools

ASE (Repair Management System)

ARMS (Automated Rental Management System)

Job description

Nanaimo, British Columbia

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
• Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
• Confirms car rental information and updates ASE with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
  
  

Education And/or Experience Required

• High School Diploma
• Minimum: 1 years’ experience in a similar role.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
  
  

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
  
  

Other Requirements

• Valid driver’s license.
  
  

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#BACSR

Compensation

Compensation Details:

$20/hour