Customer Service Representative – Bob Callahan Flower City Senior Centre ,Susan Fennell Sportsp[...]

City of Brampton; Brampton; On-site; Part time

Job summary

The City of Brampton is seeking a part-time Customer Service Representative to provide exceptional service at various community centers. Responsibilities include engaging with customers, processing payments, and maintaining a clean workspace. Candidates must be at least 16 years old and have strong communication skills. Apply online by May 20, 2025.

Qualifications

• Minimum 16 years old, 18 for Peel Village Golf Course.
• Current Standard First Aid / CPR C or ability to obtain within 1 month.

Responsibilities

• Provide excellent front-line customer service.
• Process payments for registrations, bookings, memberships, and sales.
• Maintain a safe, clean workspace.

Skills

Customer Service

Communication

Tools

Word

Excel

Outlook

Job description

Customer Service Representative – Bob Callahan Flower City Senior Centre, Susan Fennell Sportsplex, and Save Max Sports Centre

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Job Details

• Department: Community Services
• Status & Duration: Part-time, seasonal, and temporary
• Hours: Variable, 24 hours/week
• Locations: Bob Callahan Flower City Senior Centre, Susan Fennell Sportsplex, Save Max Sports Centre
• Hourly Rate: $20.21
• Posting Date: May 14, 2025
• Closing Date: May 20, 2025

Responsibilities

1. Provide excellent front-line customer service, including greeting, engaging customers, and providing program information.
2. Respond professionally to inquiries and concerns via phone and in person.
3. Process payments for registrations, bookings, memberships, and sales.
4. Handle feedback professionally and support administrative tasks such as opening/closing procedures, revenue balancing, and reporting.
5. Maintain a safe, clean workspace and adhere to safety and confidentiality policies.
6. Assist with concessions and other duties as assigned.

Qualifications

• Minimum 16 years old (18 for Peel Village Golf Course)
• Intermediate skills in Word, Excel, Outlook
• Current Standard First Aid / CPR C or ability to obtain within 1 month
• Exceptional customer service and communication skills
• Additional for Peel Village Golf Course: Smart Serve certification, valid G2 driver’s license, and residency in Brampton preferred

Application Process

Apply online by May 20, 2025, with a completed questionnaire. Selected candidates will undergo interviews via video conference. A criminal record check is required. Participation in a voluntary self-identification survey is encouraged to support diversity initiatives. Applicants must check their email regularly for updates from the City of Brampton.