Customer Service Representative – Bob Callahan Flower City Senior Centre ,Susan Fennell Sportsp[...]

City of Brampton; Brampton; On-site; Part time

Job summary

The City of Brampton is seeking a Customer Service Representative for various community centers. This part-time, seasonal role involves providing exceptional customer service, processing payments, and maintaining a positive environment. Ideal candidates will have strong communication skills and the ability to work variable hours.

Qualifications

• Minimum 16 years of age.
• Intermediate computer skills required.

Responsibilities

• Provide high-level front-line customer service.
• Process payments for registrations and bookings.
• Maintain a safe and tidy workspace.

Skills

Customer Service

Communication

Education

Standard First Aid / CPR C certification

Tools

Word

Excel

Outlook

Job description

Job Description

JOB TITLE: Customer Service Representative – Bob Callahan Flower City Senior Centre, Susan Fennell Sportsplex, and Save Max Sports Centre

DEPARTMENT: Community Services

JOB STATUS & DURATION: Part-time, seasonal, and temporary

HOURS OF WORK: Variable hours; 24 hours a week

NUMBER OF POSITIONS: Several

LOCATION: Bob Callahan Flower City Senior Centre, Susan Fennell Sportsplex, and Save Max Sports Centre

HOURLY RATE: $20.21

POSTING DATE: May 14, 2025

CLOSING DATE: May 20, 2025

Area of Responsibility

Reports to the Recreation Supervisor/Supervisor on Duty, providing professional front-line customer service support, responding to facility inquiries, program information, and services to ensure a positive experience.

• Provide high-level front-line customer service including greeting and engaging customers, providing program information and availability, with a focus on customer needs and upselling where possible
• Answer telephone calls and respond professionally to customer concerns/inquiries
• Process and accept payments for program registrations, facility bookings, memberships, and POS transactions
• Handle feedback professionally while maintaining excellent customer service
• Support the Facility Clerk as needed
• Balance and verify daily revenue, complete administrative paperwork and reports
• Perform administrative duties promptly (e.g., opening and closing procedures, count sheets, payroll)
• Maintain a safe and tidy workspace
• Report concerns, accidents, and incidents to the supervisor and take appropriate action
• Complete administrative duties efficiently, including reports and documentation
• Maintain understanding of department programs and services
• Assist with concessions operations when required
• Adhere to and enforce corporate policies, confidentiality guidelines, emergency procedures, and health and safety standards
• Attend meetings and training as required
• Perform other duties as assigned

Selection Criteria

• Minimum 16 years of age
• Intermediate computer skills (Word, Excel, Outlook)
• Current Standard First Aid / CPR C certification or ability to obtain within 1 month of hire
• Exceptional customer service and communication skills

Additional criteria for Peel Village Golf Course:

• Minimum 18 years of age
• Smart Serve certification or ability to obtain within 1 month of hire
• Valid G2 Ontario driver’s license and ability to obtain a City of Brampton Off-Road Vehicle Operator’s Permit is an asset

Preference given to residents of Brampton.

Various tests/exams may be part of the selection process.

Interview Process

The recruitment process will be completed via video conference technology.

If interested, apply online by May 20, 2025, and complete the attached questionnaire. Only selected candidates will be contacted for an interview. Employment is contingent upon signing a written agreement and passing a criminal record check.

Applicants will be invited to complete a voluntary self-identification survey; participation is optional and confidential. The survey helps with organizational diversity, equity, and inclusion efforts.

Communication regarding the application will be via email. Ensure your email address is current and checked regularly. Unresponsive applicants will be removed from consideration.

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