Customer Service Representative - Bilingual (French)

Uline Inc.; Milton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health coverage

RRSP matching

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Milton, ON seeks a fast, friendly, bilingual Customer Service Representative to deliver legendary service across phone, email and chat. You will resolve inquiries, provide product recommendations, and process orders with accuracy using our advanced technology.

Join a family-owned company with strong training and growth opportunities. The role is full-time, on-site, Monday–Friday, with competitive hourly pay from 35 to 40 CAD and potential career advancement as you build relationships

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Bilingual (English / French) fluent in spoken and written forms.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries using company systems.
• Provide product information and pricing details quickly and confidently.
• Build relationships via phone, email and chat.
• Understand customer needs and recommend Uline solutions.
• Assist customers navigating Uline's website and ordering portal.

Skills

Bilingual (English / French)

Problem-solving

Communication skills

Customer service

Active listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative - Bilingual

(English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!