Customer Service Representative - Automotive

Foundever; New Brunswick; On-site; Full time

Job summary

Join a leading company as a Customer Service Representative, where you'll be the trusted voice for a major automotive brand. Provide exceptional service from the comfort of your home, with no weekend shifts and comprehensive benefits. Ideal for those with strong communication skills and a customer-focused mindset.

Benefits

Comprehensive benefits including medical, dental, life and vision insurance

Company-matched RRSP contribution

Paid vacation time

EAP and wellness program

Hands-on paid virtual classroom-style training

Qualifications

• Must have at least 6 months of working experience in customer service.

Responsibilities

• Provide exceptional service to vehicle owners regarding warranty coverage and repairs.
• Listen calmly and respond with effective solutions to enhance customer experience.

Skills

Communication

Problem-Solving

Empathy

Adaptability

Reliability

Education

Highschool diploma or equivalent

Tools

MS Office 365

MS TEAMS

Job description

Customer Service Representative - Automotive

Customer Service Representative - Automotive

Get AI-powered advice on this job and more exclusive features.

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Job Overview

• As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.
  
  

Work with us and Enjoy

• 16.10/H
• NO WEEKENDS! Shifts will be Monday to Friday between the hours of 8:30am to 6:30pm ET
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
  
  

What We Are Looking For

• Must reside in Canada
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must have at least 6 months of working experience in the customer service field
  
  

Key Skills

• Strong verbal and written communication skills in English
• Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
• Able to navigate multiple systems.
• Strong problem-Solving, Empathy, Adaptability and Reliability
  
  

Home Setup Requirements

• A hardwired connection with an internet Speed of 5.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production
  
  

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Foundever by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Work@Home Customer Service Representative

Saint John, New Brunswick, Canada 2 months ago

Seasonal Customer Service Representative

Sackville, New Brunswick, Canada 5 days ago

Saint John, New Brunswick, Canada 3 weeks ago

Work From Home - Customer Service Sales - Saint John, NB

Saint John, New Brunswick, Canada 2 months ago

Moncton, New Brunswick, Canada 2 months ago

Saint John, New Brunswick, Canada 2 days ago

Bathurst, New Brunswick, Canada 2 months ago

Group and Individual Insurance Customer Service Representative

Quispamsis, New Brunswick, Canada 1 month ago

Work From Home - Customer Service Sales - Bathurst, NB

Bathurst, New Brunswick, Canada 2 months ago

Saint John, New Brunswick, Canada CA$15.00-CA$15.00 5 days ago

Moncton, New Brunswick, Canada 2 months ago

Customer Service Representative - PART TIME

Petitcodiac, New Brunswick, Canada 1 week ago

Overnight Customer Service Representative

Full Time - Product Care Specialist (Mobile Klinik) | Champlain Place

Part- Time Customer Service Representative

Overnight Customer Service Representative

Rothesay, New Brunswick, Canada 1 week ago

Overnight Customer Service Representative

Saint John, New Brunswick, Canada 3 weeks ago

Rothesay, New Brunswick, Canada 1 week ago

Fixed Term Customer Service Representative

Bilingual Customer Service Agent (Care Coordinator)

Sussex East, New Brunswick, Canada 1 week ago

Part Time Customer Service Representative

Grand-Sault/Grand Falls, New Brunswick, Canada 1 week ago

Saint John, New Brunswick, Canada 2 weeks ago

Moncton, New Brunswick, Canada 3 days ago

Fredericton, New Brunswick, Canada 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.