Customer Service Representative - Auto Body (New Westminster)

Boyd Autobody & Glass; New Westminster; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

RRSP matching

Annual paid vacation time off

Career growth

Ongoing training

Professional atmosphere

Daily pay option

Job summary

Boyd Autobody & Glass is seeking a Customer Service Representative to deliver exceptional in-person, phone, and email experiences. You will manage relationships with customers and insurance partners while providing essential administrative support for the repair facility team.

Qualified candidates have a high school diploma and at least 1 year in customer service, preferably in automotive, with strong communication, multitasking and detail-oriented skills.

Qualifications

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast-paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Skills

Communicate effectively

Multitask

Enthusiastic and friendly demeanor

Google suite proficiency

Microsoft Office proficiency

Attention to detail

Education

High School Diploma

Job description

Built with Intent. Driven by YOU.

Company: Boyd Autobody

“Great Teams Don’t Happen by Accident”

Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education And/or Experience Required For The Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Other Requirements Travel, Physical Requirements, Etc.

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

#BASJ

Compensation Details

Compensation

$20 - $24 per hour

Compensation Is Commensurate With Skill, Education And Experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.