Customer Service Representative - 1 Bilingual (English/French)

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Windsor; On-site; CAD 40,000 - 46,000; Part time

Benefits offered by this job

Group health benefits

Dental benefits

Life and disability coverage

Vacation and leave options

Employee and Family Assistance Program

Job summary

Join ServiceOntario's dynamic Windsor team to deliver front-line customer service in person, virtually, and by phone for government programs. You will provide accurate information, collect payments, and help the public navigate services.

The role emphasizes customer focus and teamwork in a fast-paced environment. Advanced oral French is mandatory; the OPS offers a training program and benefits under the OPSEU collective agreement, with opportunities for professional growth during the 12-month

Qualifications

• Customer focus to provide optimum service, explain information and meet customer needs.

Responsibilities

• provide information about government services
• provide customer service by delivering timely and accurate information about government programs, products, and services
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and procedures

Skills

Customer focus

Thinking skills

Computer proficiency

Effective communication

Team collaboration

Tools

Microsoft Office

Database programs

Specialized equipment

Job description

Apply By: Thursday, October 15, 2026 11:59 pm EDT

Ministry of Public and Business Service Delivery and Procurement

Division:

City: Windsor

Position(s) language:

Job term: 1 Temporary assignments/contracts up to 12 months with possibility of extension

Job code: 95423 - Customer Service Rep 2

Salary: $28.81 - $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Join ServiceOntario's dynamic Windsor team and make a difference in your community with every customer interaction!

What we offer: ServiceOntario offers a training program that will help you be successful in the role. Join our team in Windsor, where you will be supported to delivering fast and friendly services.

About the job

As part of the team, you will help deliver front-line customer service in person, virtually, and by phone by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services.

In this role, you can expect to:

• provide information about government services
• provide customer service by delivering timely and accurate information about government programs, products, and services
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

Mandatory:

• you must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire

Skills:

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
• Thinking skills to probe for information, assess situations, and take appropriate actions.
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
• Team collaboration to work well with colleagues in a team environment.

The OPS offers:

• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 Bilingual English/French Temporary, duration up to 12 months, 400 City Hall Sq, Windsor, West Region, Criminal Record Check
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
• Starting salary for the CSR - 2T level: $27.02 per hour.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the \"position(s) language\" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.