SERVICE GREETER

Birchwood Automotive Group; Winnipeg; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Vacation time

Extended health, dental/vision

RSP matching

Employee referral bonus

Career development opportunities

Wellness program

Corporate discounts

Group savings plan

Volunteer program

Job summary

Birchwood Hyundai in Winnipeg, MB invites a Service Greeter to welcome customers and guide them through the service journey. You will manage service lane traffic, coordinate vehicle movement, and assist with drop-off/pick-up while supporting the service team to minimize delays.

This entry-level role offers exposure to fixed operations, opportunity to learn the automotive service business, and a solid pathway into a career with Birchwood's growing network.

Qualifications

• Customer service experience required.
• Ability to thrive in a collaborative environment.
• Relationship expert with a commitment to customer satisfaction.
• High attention to detail with good time management and organizational skills.
• Comfortable using technology for day-to-day tasks.
• Valid Class 5 driver’s license and clean abstract.

Responsibilities

• Welcome customers and be the first point of contact in the service experience.
• Manage traffic flow in the service department to minimize delays.
• Assist with pickup and delivery of customer vehicles.
• Maintain dealership parking lot and vehicle staging areas.
• Support the service team as needed to ensure smooth operations.

Skills

Customer service

Teamwork

Relationship building

Attention to detail

Technology usage

Valid driver's license

Job description

Service Greeter

Reporting Relationship:

The Service Greeter reports directly to the Fixed Operations Manager.

Job Summary

The Service Greeter plays an integral role at Birchwood Hyundai achieving the highest level of customer satisfaction during service appointments. The Service Greeter welcomes customers and is the first level of communication during the customer’s experience. The successful candidate will manage traffic flow within the service department, ensuring vehicles move quickly and efficiently to avoid customer delays. They are also responsible for picking up and delivering customer vehicles, maintaining the dealership's parking lot, and working closely with the Service team for support. This role provides an excellent opportunity to learn and understand the service side of the automotive industry – acting as a stepping stone into a career in Fixed Operations.

Schedule:

Tuesday – Friday 8:00 AM – 5:00 PM and Saturday 8:30 AM – 5:30 PM.

Qualifications

• Customer Service experience is required
• Ability to thrive in a collaborative environment where teamwork is essential
• Relationship expert with a demonstrated commitment to customer satisfaction
• High attention to detail with proven time management and organizational skills
• Comfortable leveraging technology for most day-to-day functions
• Valid Class 5 driver’s license and clear driver’s abstract

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Birchwood Hyundai
Department
Service
Employment Type
Full Time