Customer Service Representative

Jamieson Wellness Inc.; Windsor; On-site; CAD 46,000 - 69,000; Full time

Benefits offered by this job

Health benefits

RRSP

Employee share purchase plan

Flexible work models

Job summary

Jamieson Wellness Inc. is seeking a detail-oriented Customer Service Representative to own the end-to-end order lifecycle from entry to delivery at major retail and distributor networks.

You will connect customers with finance, sales, logistics, and supply chain partners to ensure on-time in-full delivery and exceptional service across a fast-paced environment in Windsor, ON.

Qualifications

• Mandarin-language skills are an asset for communicating with our regional partners.
• Minimum Grade 12 or equivalent – preference for a diploma in Business Administration, Supply Chain Management, Logistics or a related field
• Excellent interpersonal and communication skills (verbal and written)
• Hands-on proficiency with SAP ERP. Advanced analytics skills in Microsoft Excel are highly preferred
• Self-motivated, good organizational skills and a team player
• Ability to communicate in a bilingual capacity would be a definite benefit, preferably in French
• Able to work in a fast-paced environment
• Financial/analytical skills would be an asset

Responsibilities

• Process all orders in a timely manner ensuring maximum unit fill, correct pricing.
• Review open orders and prioritize daily; confirm stock availability and allocate orders.
• Answer inquiries for orders, damages, shipping, pricing, product availability, and new accounts.
• Maintain current knowledge of documentation for international orders and 3rd party contracts.
• Coordinate with Traffic/Customs and warehouses to track shipments and expedite urgent orders.
• Communicate ship dates, back orders, and substitutions to accounts and managers.
• Liaise with 3rd party service providers to fill orders within required timeframes.
• Review sales orders for invoice accuracy and resolve exceptions.
• Collaborate with Sales on stock, POP materials, and launch date issues.
• Handle delivery of trade show materials and POP if required.
• Process AR-related claims.
• Maintain accurate customer profiles, pricing sheets, and order logs in SAP.
• Adhere to GMP and safety SOPs.
• Other duties or projects as assigned

Skills

Interpersonal communication

Mandarin language

French language

Fast-paced adaptability

Organizational skills

Team-oriented

Self-motivated

Education

Diploma in Business Administration / Supply Chain Management

Tools

SAP ERP

Microsoft Excel

Job description

Position Title: Customer Service Representative

Posting Date: November 3, 2026

Department: Supply Chain

Location: Windsor, ON

Job Type: 1 Year Contract

Reports To: Global Customer Service Manager

Number of Openings: 1

Who We Are

Jamieson Wellness is Canada’s leading health and wellness company, driven by our purpose of Inspiring Better Lives Every Day. Established in 1922, we are Canada’s #1 consumer health brand, proudly inspiring better lives for over 100 years. With our Jamieson, youtheory, Progressive, Smart Solutions, and Iron Vegan brands, we’re growing globally and reaching more people every day.

Our strong reputation is built on a commitment to quality, innovation, integrity, inclusion, and sustainability, supported by world-class manufacturing and rigorous certification standards. Guided by our core values of Accountability, Respect, Excellence, and Agility, we take ownership, collaborate effectively, and continuously evolve to better serve our consumers.

What You’ll Do

We are seeking a detail-oriented and proactive Customer Service Representative to join our operations team. You will own the end-to-end customer order lifecycle, for initial entry through to final delivery at major retail and distributor networks. You will act as the critical link between our customers finance, sales teams, logistic and supply chain partners to ensure seamless execution, on-time in-full (OTIF) delivery and exceptional service.

In this role you will:

• Process all orders in a timely manner ensuring maximum unit fill, correct pricing. Review all open orders to ensure they are kept current and prioritized on a daily basis.
• Liaise with production planning and CPFR when required to confirm stock availability for orders and manage order allocation
• Answer all inquiries in a professional, congenial, and timely manner for the following purposes: placement of orders, reporting of damages, shipping errors, pricing errors, product availability, tracing of orders and new accounts
• Maintain current knowledge of required documentation for international orders and 3'd party contracts
• Liaise with Traffic/Customs Compliance for required document completion – collaborate closely with the warehouse and carrier networks to track shipments, support the coordination of appointment compliance and expedite urgent orders to meet strict retailer delivery windows
• Communicate to the accounts, Territory Managers, and Key Account Managers all pertinent
• information regarding ship dates, back orders, discontinued items substitutions, etc.
• Liaise with 3'd party service providers by providing open order details and follow up to ensure that all orders can be filled and shipped within the required time frame to meet customers requested delivery dates
• Review sales orders for invoice accuracy – troubleshoot and resolve order exceptions, master data sync, including short-shipments, transit delays and billing discrepancies to minimize retailer fines and deductions
• Act as liaise with Sales Team on items including but not limited to, car stock, POP material, special reports, out of stock situations and launch date problems
• As required ensure delivery and return of trade show materials and point of purchase material.
• Review, approve and process claims from accounts for A/R posting
• Data Integrity – Maintain accurate customer account profiles, pricing sheets and order logs within SAP to support clean operational reporting
• Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. Facilities
• Other duties or projects as assigned

What You Bring

• Mandarin-language skills are an asset for communicating with our regional partners
• Minimum Grade 12 or equivalent – preference will be given to those with a diploma in Business Administration, Supply Chain Management, Logistics or a related field
• Excellent interpersonal and communication skills (verbal and written)
• Hands‑on proficiency with SAP ERP. Advanced analytics skills in Microsoft Excel are highly preferred
• Self‑motivated, good organizational skills and a team player
• Ability to communicate in a bilingual capacity would be a definite benefit, preferably in French
• Able to work in a fast‑paced environment
• Financial/analytical skills would be an asset

Don’t meet all requirements?

We still encourage you to apply. Research shows some people only apply when they meet every qualification, but we value diverse experiences, perspectives, and transferable skills.

Compensation

Jamieson Wellness offers a competitive total rewards package designed to support your well‑being and professional growth. This includes base pay, eligibility for our Short‑Term Incentive Program, and a comprehensive benefits offering.

For this role, the posting range is $45,700 – $68,500, which reflects the full salary range of the position. Final compensation will be determined based on factors such as relevant experience, level of education, role scope, and other professional qualifications aligned with the requirements and complexity of this position.

Why Join Jamieson Wellness

• Health & Wellness: Competitive benefits, wellness programs, and product discounts,
• Financial Security: Company‑paid RRSP (no match required) and an Employee Share Purchase Plan
• Flexibility & Balance: Flexible work models and respect for personal time
• Growth & Development: Learning opportunities, career pathways, and meaningful performance conversations
• Purpose & Impact: Work for an organization committed to improving health and making a positive global impact

Our Commitment to Inclusion and Belonging

Inclusion and belonging are the foundational to our culture.

At Jamieson, belonging is at the heart of how we work. We value diversity, equity, inclusion, and belonging, and believe our differences drive innovation and stronger decisions. Our goal is simple: a workplace where everyone feels safe, supported, and able to thrive. For more information on our commitments to people and planet, please read our latest Sustainability report and DEIB policy.

If you require any accommodation during our hiring process, please let us know. We’re committed to making the experience accessible and equitable for all, and we’ll work together to find the right solution.

How we Hire

We sometimes use AI tools (like LinkedIn) to suggest candidates, but every application we receive is reviewed by a real human and final hiring decisions are made by your future people leader

Let’s inspire better lives — starting with yours.