Customer Service Representative

Catalent; Windsor; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

RRSP with employer contributions

Employee rewards program

Tuition reimbursement

Job summary

Catalent in Windsor, ON is hiring a Customer Service Representative to manage assigned accounts and ensure high service levels that drive retention and growth. You will be the primary contact for customers and support Business Development activities.

This onsite role requires a college diploma or degree and 3+ years in customer service, ideally in pharma or GMP settings. You will coordinate with supply chain, handle inquiries, and maintain forecasts while supporting the brand.

Qualifications

• College diploma or bachelor’s degree required.
• 3+ years of customer service/account management experience.
• Experience in pharma/manufacturing/GMP facility is a plus.
• This position does not qualify for sponsorship.
• Canadian credential evaluation may be required (WES/ACESC).
• Manual dexterity and frequent computer use are required.

Responsibilities

• Develop and maintain relationships within assigned accounts and keep profiles up to date.
• Coordinate with Supply Chain to obtain and process order confirmations.
• Identify and resolve risks related to delivery or contracts; manage client expectations.
• Process customer inquiries and complaints, tracking internal requirements for timely responses.
• Promote and maintain Catalent’s brand image in the marketplace.
• Update and maintain forecasts and monthly consumption calls; track metrics.
• Work extended hours or weekends as needed to meet deadlines.
• Perform other duties as required.

Skills

Relationship building

Negotiation

Client needs assessment

Proposal delivery

Driver’s license

Education

College Diploma and/or Bachelor’s degree

Job description

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

About Site

Windsor, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Position Summary

We have an opportunity for a Customer Service Representative to join our team. In this role, you will manage individual customer accounts and ensure high levels of service that drive retention and growth. You will act as the primary point of contact for customers and provide essential internal support for Business Development activities. This position is key to maintaining strong relationships and ensuring smooth processes for our clients.

Shift: Monday - Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch

Location: Windsor, ON

100% Onsite

The Role

• Develop and maintain relationships within assigned accounts and keep account profiles accurate and up to date.
• Work with the Supply Chain team to acquire and process order confirmations.
• Identify and resolve risks related to delivery or customer contracts; manage client expectations and communicate any delays, issues, or reschedules.
• Process customer inquiries and complaints, and track internal requirements to ensure timely responses.
• Promote and maintain the organization’s brand image and identity in the marketplace.
• Update and maintain working forecasts, including monthly consumption calls, and track department metrics as required.
• Work extended hours or weekends as needed, especially when problems occur or deadlines must be met.
• Perform other duties as required.

The Candidate

Minimum Requirements

• College Diploma and/or bachelor’s degree is required.
• 3+ years of customer service and/or account management experience recommended.
• Experience working in a pharmaceutical, manufacturing, and/or Good Manufacturing Practice (GMP) facility is a plus.
• This position does not qualify for sponsorship.
• Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as World Education Services (WES).
• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Preferred Skills & Background

• Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders.
• Skilled at assessing client needs, developing proposals, and delivering solutions.
• Driver’s license.

Pay

The final salary offered to a successful candidate may vary within this range $50,000 – $61,000, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a global employer, and this salary range does not reflect positions that work in other countries.

Why You Should Join Catalent

• Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
• Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
• Employee Reward & Recognition programs
• Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.