Customer Service Representative

Clark Agri Service; Waterford; On-site; CAD 32,000 - 42,000; Full time

Job summary

Clark Agri Service in Waterford, Ontario, is seeking a motivated Customer Service Representative to join our team. You will handle inquiries, process orders, and support office and inventory tasks in a collaborative environment.

Training is provided and you will gain exposure to order processing, invoicing, and day-to-day agricultural operations. Join a family-oriented retailer that values strong customer relationships, accuracy, and teamwork while supporting seasonal needs and yard activities

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer proficiency, including Microsoft Office.
• Strong organizational skills and attention to detail.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Agricultural knowledge or experience is an asset but not required.
• Flexibility to work extended hours and adjust schedules during seasonal peak periods, including spring planting and fall harvest.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries.
• Welcome and support customers visiting the office.
• Process customer orders, invoices, and transactions.
• Enter information accurately into company systems.
• Assist with filing, record keeping, and general office administration.
• Help maintain inventory records and documentation.
• Assist with receiving seed, fertilizer, and crop protection products.
• Support inventory counts and warehouse organization.
• Reconcile delivery tickets and other customer paperwork.
• Assist with seasonal inventory and yard activities as required.
• Assist with scheduling and coordination of customer orders and deliveries.
• Support office, warehouse, and yard activities as needed.
• Work collaboratively with the sales, agronomy, and operations teams to provide excellent customer service.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative - Waterford

At Clark Agri Service, agriculture is more than just a business - it is about supporting local farmers, building strong relationships, and helping our communities thrive. As a family-oriented agricultural retailer serving growers across Southern Ontario, we take pride in delivering exceptional customer service and crop input solutions.

We are currently seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This position is based in Waterford, Ontario, with opportunities to support operations at other Clark Agri Service locations as required.

This role offers a unique opportunity to gain experience in customer service, office administration, inventory management, and agricultural operations. Training will be provided for the successful candidate.

Key Responsibilities

Customer Service & Administration

• Answer incoming phone calls and assist customers with inquiries.


• Welcome and support customers visiting the office.


• Process customer orders, invoices, and transactions.


• Enter information accurately into company systems.


• Assist with filing, record keeping, and general office administration.

Inventory & Operational Support

• Help maintain inventory records and documentation.


• Assist with receiving seed, fertilizer, and crop protection products.


• Support inventory counts and warehouse organization.


• Reconcile delivery tickets and other customer paperwork.


• Assist with seasonal inventory and yard activities as required.

Team Support

• Assist with scheduling and coordination of customer orders and deliveries.


• Support office, warehouse, and yard activities as needed.


• Work collaboratively with the sales, agronomy, and operations teams to provide excellent customer service.

Qualifications

• High school diploma or equivalent.


• Strong communication and customer service skills.


• Basic computer proficiency, including Microsoft Office.


• Strong organizational skills and attention to detail.


• Positive attitude and willingness to learn.


• Ability to work independently and as part of a team.


• Agricultural knowledge or experience is an asset but not required.


• Flexibility to work extended hours and adjust schedules during seasonal peak periods, including spring planting and fall harvest.

What We Offer

• Competitive compensation package.


• Exposure to various aspects of the agriculture industry.


• A supportive, family-oriented work environment.


• Opportunities for professional growth and advancement within the company.

Clark Agri Service thanks all applicants for their interest, however only those chosen for an interview will be contacted.