Customer Service Representative

Culligan; Vernon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Culligan in Vernon, BC is seeking a friendly customer service representative to assist customers in person and over the phone, to set up deliveries, book service calls, and process new contracts. You will manage service orders, assist with sales leads, and collaborate with the team in a fast-paced environment.

The role offers training, employee discounts, and opportunities for advancement within the company.

Qualifications

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer account and schedule installation, as required.
• Print and distribute service work orders and route tickets, close work orders and bill out once completed.
• Promote and up-sell products and services to new and current customers.
• Book walk-in and phone sales leads with Sales Team.
• Make accounts receivable collections and related calls, forward outstanding invoices as requested.
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation.
• Carry out water jugs and bags of water softener salt to customers when required

Skills

Customer service

Communication

Multitasking

Phone skills

Computer literacy

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

Compensation

• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)

Work/Life Balance

• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays

Training

• Paid CSR training
• Paid Culligan training

Direct Career Tracks: We love to promote from within!

• Office Manager
• Sales Representative
• Management

Additional Perks

• Employee discounts

Supportive Workplace

• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.