Customer Service Representative

Alfa Laval Inc.; Vermilion; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the agricultural supply chain is seeking a Customer Service Representative to support customer service activities. The role involves managing shipping and order processes, maintaining customer relationships, and contributing to improvement projects. Ideal candidates will possess strong customer service skills and a background in agriculture.

Qualifications

• Strong customer service skills with ability to build and maintain lasting relationships.
• Demonstrated proficiency in Microsoft Office applications.
• Must be legally entitled to work in Canada.

Responsibilities

• Maintain systems and relationships that meet customer demand forecasts.
• Inform customers about order status, invoices, and contract balances.
• Handle basic issues under supervision and escalate complex issues.

Skills

Customer service skills

Relationship building

Problem-solving

Education

Diploma/Certificate or bachelor's degree in agriculture

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SAP

Job description

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Position Information

• Relocation assistance will not be provided for this position.

Qualifications

Minimum Qualifications

• Diploma/Certificate or bachelor's degree in a related field (agriculture) or equivalent experience
• Strong customer service skills with ability to build and maintain lasting relationships with customers.
• Ability to work extended or flexible hours as require.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Two years of experience in a business setting. Other combination of education and experience will also be considered.
• Understanding of agriculture practices and challenges
• Knowledge of SAP

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.