Customer Service Representative

Waste Connections, Inc.; Vancouver; On-site; CAD 55,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Abfallmanagement sucht einen engagierten Kundenservice-Mitarbeiter, der die Stimme des Unternehmens ist. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, die Planung von Dienstleistungen und die Verwaltung von Konten. Mit einem dynamischen Team und einer positiven Arbeitsumgebung bietet diese Position die Möglichkeit, in einer wichtigen Rolle zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Exzellente Sozialleistungen

Teamumfeld

Gemeinnützige Initiativen

Qualifications

• 2-3 Jahre Erfahrung im Kundenservice oder Abrechnungsbereich.
• Starke Datenverarbeitungs- und Kommunikationsfähigkeiten.

Responsibilities

• Hauptansprechpartner für interne und externe Kunden.
• Planung von Abfall-/Recyclingdiensten und Analyse von Kontobewegungen.

Skills

Kundenservice

Datenverarbeitung

Microsoft Office

Zeitmanagement

Kommunikationsfähigkeiten

Kritisches Denken

Tools

Microsoft Office

Job description

PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS

Waste Connections does not “sell” or “Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.

If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA and CPRA, please contact us through the PRIVACY REQUEST FORM [e-mail] or call our toll-free number at [phone].

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Customer Service Representative

Apply locations 7300-Vancouver time type Full time posted on Posted 2 Days Ago job requisition id R-87135

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

We have an immediate opening for a Customer Service Representative (CSR) at our office in Coquitlam, BC.

As a Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

Salary: $55,000/year

Hours: 10:00AM -6:30PM M-F

Key tasks:

• Serve as single point of contact for all internal and external customers (new and existing)

• Schedule waste/recycling services, as requested

• Analyze account activity and suggest opportunities for service improvements to the customer

• Maintain appropriate files and documentation, in accordance with company policy and internal controls

• Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections

• Liaise with internal teams to determine service requirements, resolve problems or complaints

We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

Requirements:

• 2-3 years of customer service/billing experience

• Accurate data entry skills & customer service skills

• Excellent time management and prioritization skills

• Strong working knowledge of Microsoft Office

• Written and Oral communication skills

• Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture.Our compensation package is competitive and comes with excellent benefits.You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.