Customer Service Representative

The Artona Group; Vancouver; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonuses

Growth opportunities within the group

Job summary

The Artona Group in Vancouver is seeking a Customer Service Representative for a seasonal contract from September 1, 2026 to April 30, 2027. In-office role with part-time and full-time options.

You will handle inquiries via phone, email, chat or in person, resolve issues, and work with other departments while maintaining accurate records. Requires a high school diploma, strong communication, and multi-system comfort. Evening/weekend availability encouraged.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field preferred.
• Excellent verbal and written communication.
• Ability to listen actively and empathize with customers.
• Flexibility to work evenings and weekends.

Responsibilities

• Interact with customers via phone, email, chat, or in person to provide information and resolve issues.
• Identify customer needs and help resolve problems promptly using knowledge of products and services.
• Collaborate with other departments to resolve complex issues and share feedback with management.
• Keep accurate records of customer interactions and transactions.

Skills

Communication

Active listening

Empathy

Education

High school diploma or equivalent

Tools

CRM systems

Customer service software

Job description

About Us:

Family-run, tech-driven, heart-centred.

As Western Canada’s premiere school photography company, we’re all about providing a premium experience and beautiful photographs to students of all ages. We’re looking for candidates who love working with people and know the value of providing a great customer experience.

Position Overview:

This position is a seasonal contract from September 1, 2026 - April 30, 2027 with the possibility of extending. Part-time and full-time positions are available with the possibility of coming back the next school year. This is an in-office position.

Key Responsibilities:

• Customer Interaction: Interacting with customers via phone, email, chat, or in person to provide information and resolve issues. Handling inquiries, complaints, and feedback effectively and professionally.
• Problem Solving: Identifying customer needs and helping them to resolve problems promptly. Using knowledge of company products and services to provide accurate information and recommendations.
• Team Collaboration: Collaborating with other departments to resolve complex customer issues. Sharing customer feedback and insights with management.
• Communication: Communicating and coordinating with colleagues as necessary to resolve customer issues. Keeping accurate records of customer interactions and transactions.

Requirements:

• Education and Experience: High school diploma or equivalent. Previous experience in customer service or a related field preferred.
• Communication Skills: Excellent verbal and written communication. Ability to listen actively and empathize with customers.
• Technical Proficiency: Proficiency in using customer service softwares, CRM systems and other relevant tools preferred. Comfort with navigating multiple systems simultaneously.
• Schedule Flexibility: We value work-life balance and understand the importance of flexibility. This position requires availability for flexible scheduling, including evenings and weekends,

Benefits:

• $19.50/hour
• Performance-based bonuses
• Growth opportunities within our company

As an equal-opportunity employer, we welcome folks of all genders, identities, orientations and abilities to apply. All applicants must be based in the lower mainland and legally eligible to work in Canada. Since we work with children and minors, successful applicants must pass a criminal record check.