Customer Service Representative

Requisition Number: 199665

Job Description

Cintas is seeking a Customer Service Representative to provide excellent customer service to both internal partners and external customers through various activities. Responsibilities include answering customer calls, providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders, making outbound calls to obtain information or follow up on customer issues, and handling occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental, and vision benefits, with premiums below the national average. We provide flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy:

• Competitive pay
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP)
• Disability, Life, and AD&D insurance, 100% paid by the company
• Paid time off and holidays
• Skills development, training, and career advancement opportunities

Compensation

The estimated base salary for this role ranges between $17.19 and $20.95 per hour. This range considers skills, experience, training, and organizational needs. Typically, hires are not at the top of this range, and compensation decisions depend on individual circumstances.

Company Information

Cintas helps over one million businesses get ready to open their doors confidently each day by providing products and services that keep facilities and employees clean, safe, and professional. Our offerings include uniforms, mats, towels, restroom supplies, workplace water services, first aid and safety products, fire extinguishers, sprinkler systems, and more. Headquartered in Cincinnati, OH, Cintas is a Fortune 500 company traded on Nasdaq (symbol: CTAS) and part of the S&P 500 and Nasdaq-100 indices.

Cintas is an Equal Opportunity Employer. Qualified applicants will be considered regardless of race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, veteran status, or other protected categories.

Additional Details

• Job Category: Service
• Organization: Fire
• Employee Status: Regular
• Schedule: Full Time
• Shift: 1st Shift