Customer Service Representative

artona group; Vancouver; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay rate

12-month contract with extension

Monday to Friday schedule

Job summary

Randstad Canada is seeking a Customer Experience Associate to support optical stores and optometrists’ offices from Burnaby, BC onsite. This temporary, full-time role focuses on prescription order entry, order follow-up, and general customer service.

The ideal candidate is organized, detail-oriented, and comfortable communicating with customers by phone and email. Strong data entry and computer skills are essential for accurate prescription and order processing.

Qualifications

• Previous customer service, order entry, or administrative experience.
• Strong data entry skills with a high level of accuracy.
• Strong verbal and written English communication skills.
• Comfortable communicating with customers by phone and email.
• Good computer skills, including Microsoft Excel and email.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and follow-up skills.
• Experience in the optical industry is an asset but is not required.

Responsibilities

• Enter optical prescription orders for eyeglasses accurately into the system.
• Review order information and contact customers when additional details or clarification are required.
• Provide customers with updates on order status, production progress, and delays.
• Follow up on outstanding orders and customer requests.
• Respond to inquiries from optical stores and optometrists’ offices by phone and email.
• Maintain accurate and up‑to‑date customer and order information.
• Support the Customer Service team as needed.
• Assist the Customer Service Manager with data entry, reporting, and other administrative tasks.
• Work with internal teams to help ensure orders are processed accurately and on time.

Skills

Customer service

Order entry

Administrative support

Data entry

English communication

Multitasking

Organizational skills

Phone & email communication

Tools

Microsoft Excel

Email

Job description

Our client is looking for a Customer Experience Associate to join their team on a temporary, full‑time basis. This role supports optical stores and optometrists’ offices with prescription order entry, order follow‑up, and general customer service.

The ideal candidate is organized, detail‑oriented, and comfortable communicating with customers by both phone and email. Strong data entry and computer skills are important, as accuracy is essential when entering prescription and order information.

Location: Burnaby, BC (Onsite)

Payrate: $20/h

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.

Advantages

• Competitive pay rate
• Contract: 12 months with possibility of extension
• Schedule: Monday to Friday

Responsibilities

• Enter optical prescription orders for eyeglasses accurately into the system.
• Review order information and contact customers when additional details or clarification are required.
• Provide customers with updates on order status, production progress, and delays.
• Follow up on outstanding orders and customer requests.
• Respond to inquiries from optical stores and optometrists’ offices by phone and email.
• Maintain accurate and up‑to‑date customer and order information.
• Support the Customer Service team as needed.
• Assist the Customer Service Manager with data entry, reporting, and other administrative tasks.
• Work with internal teams to help ensure orders are processed accurately and on time.

Qualifications

• Previous customer service, order entry, or administrative experience.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Strong verbal and written English communication skills.
• Comfortable communicating with customers by phone and email.
• Good computer skills, including Microsoft Excel and email.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Strong organizational and follow‑up skills.
• Experience in the optical industry is an asset but is not required.

Summary

If this role sounds like a good fit for you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.