Customer Service Representative

TalentBurst; Upper Rawdon; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company is looking for a Customer Service Representative in Nova Scotia for a 5-month period. The role involves managing incoming calls, providing customer support, and ensuring high performance in service delivery. Ideal candidates should possess strong communication skills, a customer service focus, and proficiency in MS Office. Bilingual skills in French and English are desirable.

Benefits

Flexibility in work hours

Qualifications

• Experience in the transportation industry preferred, not essential.
• Minimum keyboard typing speed of 45 to 60 wpm.
• Ability to work within a call centre environment.

Responsibilities

• Handle incoming calls and customer inquiries.
• Provide accurate information regarding services and pricing.
• Process and input orders into the system accurately.

Skills

Interpersonal skills

Communication skills

Customer service focus

Attention to detail

Ability to multi-task

Bilingual (French/English)

Tools

MS Office (Word & Excel)

Job description

Customer Service Representative
Nova Scotia, B3G 1M4
Duration : 5 Months

SUMMARY
Reporting to the Manager, this position is responsible for handling incoming calls, faxes and email quote requests/ orders. Ensuring that customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business. DUTIES AND

RESPONSIBILITIES
• Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches
• Provide accurate pricing to dealers, movers and private customers as required • Answer all customer inquiries relating to Livingston Vehicle Transport service, transit times, service parameters, etc
• Handle customer track, trace inquiries, and provide them with accurate and timely information
• Assist the Claim Department in providing customers with viable solutions regarding their claims issues
• Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)
• Place outbound calls to customers to proactively inform them of service/rail delays
• Receive, process and input orders into the system accurately
• Identify potential sales leads and work with Sales to qualify the leads and maximize order retention
• Adhere to LII Business Code of Ethics, policies and procedures
• Flexibility in hours of work a must • Other Duties as Assigned

SKILLS REQUIRED
• Previous exposure to and experience in the transportation industry would be preferred, but not essential
• Very strong interpersonal and communication skills (oral and written)
• Working knowledge of MS Office (Word & Excel) a must
• Minimum keyboard typing speed of 45 to 60 wpm a must
• Ability to work independently or as part of a group, within a call centre environment
• Bilingual – French/English desirable
• Ability to multi-task and prioritize workload
• Strong customer service focus and flexibility in dealing with diverse customer scenarios
• Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine.

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