Customer Service Representative

Porter Airlines Inc.; Toronto, Quebec; On-site; CAD 36,000 - 52,000; Full time

Job summary

Porter Airlines Inc. in Toronto is seeking a Customer Service Representative to join the Porter FBO team. You will deliver high‑level service to customers and provide operational support to teammates in a fast‑paced, hospitality‑driven environment.

You will coordinate services such as car rental, limo/taxi reservations, and restaurant bookings, while ensuring grooming standards and effective communication. The role includes data entry, safety compliance, and assisting with aircraft fuel and

Qualifications

• Ability to work on a permanent basis in Canada.
• Ability to handle stress and work under pressure.
• Ability to obtain necessary security clearances.
• Ability to obtain Restricted Radio Operators Certificate.
• Ability to work rotating shifts including days, afternoons, evenings, weekends and holidays.
• Dependability with clear attendance record and reliable on-time reporting.
• Full G2 license (or out of province equivalent) with a clean driving record.
• Ability to communicate clearly in English.

Responsibilities

• Project a professional manner with emphasis on customer service and hospitality.
• Coordinate line service activities including relaying aircraft fuel loads and movements.
• Data entry of aircraft fuel quantities into database.
• Provide special services (car rental, limo/taxi, restaurant reservations, catering).
• Actively participate in Porter’s Safety Management System (SMS).
• Other administrative duties as assigned.

Skills

Customer service

Hospitality

English communication

Stress management

Teamwork

Education

G2 license (or out of province equivalent)

Job description

Job Summary

Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our customers while providing operational support to other team members.

Duties & Responsibilities

• Project a professional manner with an emphasis on customer service and hospitality

• Ensure compliance with the grooming and uniform standards of the company

• Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service

• Ensure the duties are carried out in accordance with company policies.

• Provide prompt, professional and courteous service to customers in a personalized and refined manner.

• Data entry of aircraft fuel quantities into database

• Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)

• Occasionally driving customers to and from the terminal

• Develop a positive working relationship with team members and passengers

• Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements

• Ensure fuel and service orders are fulfilled in a timely manner

• Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions

• Provide air/ground communications using a VHF radio

• Administrative duties including basic filing and organization of passenger records and files

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Other administrative duties as assigned.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Ability to work on a permanent basis in Canada.

• Ability to handle stress well and work under pressure.

• Ability to obtain necessary security clearances

• Ability to obtain Restricted Radio Operators Certificate

• Ability to work rotating shifts including days, afternoons, evenings, weekends, and holidays

• Dependability (must possess a clear attendance record and reliable on-time reporting for work

• Full G2 license (or out of province equivalent) with a clean Driver's Abstract is required

• Ability to communicate and correspond clearly and precisely in English.

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.