Customer Service Representative

Modern Sense Furniture; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Modern Sense Furniture is hiring a Customer Service Representative to join their team in Toronto. This role involves managing inbound sales inquiries, providing personalized recommendations, and maintaining strong product knowledge. Ideal candidates will have 1-2 years of experience in a customer service or inbound sales environment and possess excellent communication skills.

Benefits

Competitive hourly pay + commission

In-depth product and systems training

Growth potential within a well-established brand

Qualifications

• 1–2 years experience in inbound sales or customer service role.
• Excellent verbal and written communication skills.
• Organized and efficient in managing leads and follow-ups.

Responsibilities

• Handle all inbound sales inquiries via phone, email, and website forms.
• Qualify leads and provide tailored recommendations.
• Log and manage all interactions using our CRM system.

Skills

Verbal communication

Written communication

Organization

Sales ability

Customer service mindset

Tech-savviness

Job description

Join to apply for the Customer Service Representative role at Modern Sense Furniture.

Modern Sense Furniture has built a reputation over the past two decades as Toronto’s go-to destination for luxury, modern, and custom-made furnishings. With an expansive 85,000 sq. ft. showroom and a curated selection of high-end pieces, we offer more than just furniture — we offer inspired spaces. As we grow, we’re looking for a driven and organized Inbound Sales Representative to join our front-line sales support team.

Role Overview

• Handle all inbound sales inquiries via phone, email, and website forms with professionalism and urgency.
• Qualify leads and provide tailored recommendations based on client needs.
• Convert inquiries into appointments or sales by actively following up and guiding the customer through the buying journey.
• Maintain product knowledge on inventory, lead times, pricing, and customization options.
• Coordinate with showroom sales team to ensure seamless customer handoff or support.
• Log and manage all interactions using our CRM system.
• Proactively follow up with potential and past clients to close open opportunities.
• Assist with customer service questions related to products, delivery, and orders.

Qualifications

• 1–2 years experience in an inbound sales or customer service role (furniture or luxury retail a plus).
• Excellent verbal and written communication skills.
• Quick thinker with a strong ability to match client needs with product offerings.
• Organized and efficient in managing leads and follow-ups.
• Friendly, polished, and persuasive with a service-first mindset.
• Comfortable working weekends and high-traffic hours.
• Tech-savvy; experience with CRM or POS systems is an asset.

Why Modern Sense?

• Competitive hourly pay + commission on sales influenced.
• In-depth product and systems training.
• Growth potential within a well-established brand.

Job Type: Full-time

Seniority level

• Entry level

Employment type

• Full-time
• Industries: Furniture and Home Furnishings Manufacturing

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