Customer Service Representative

NorthStar Equipment Rentals; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

NorthStar Equipment Rentals in Toronto, Ontario is seeking a motivated Customer Service Representative to join our branch. You will be the primary contact for customers, handling rentals, sales inquiries, and day-to-day operations with a focus on delivering an exceptional customer experience.

The role requires strong communication, organization, and problem-solving, with opportunities to grow knowledge of construction equipment and rental systems.

Qualifications

• Previous experience in customer service, sales, administration, or a related role.
• Strong interpersonal and communication skills, with a customer-first approach.
• Ability to manage multiple priorities and remain organized in a fast-paced environment.
• Comfortable using computers and learning new software and business systems.
• Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail, problem-solving skills, and a willingness to take initiative.
• Ability to work independently and collaboratively within a team.
• Previous experience in equipment rentals, construction, industrial services, or a related industry is considered an asset.
• Familiarity with construction equipment, tools, or rental management systems is considered an asset.
• Forklift or equipment operating experience is an asset; training may be provided.
• Ability to safely perform the physical requirements of the role, including lifting and handling equipment or materials weighing up to 50 lbs, with appropriate assistance or equipment where required.
• Valid Ontario Class G driver's licence with an acceptable driving record, where driving is required for the position.

Responsibilities

• Provide exceptional service to customers through phone, email, and in-person interactions.
• Process rental quotations, reservations, contracts, and invoices accurately and efficiently.
• Identify customer needs and recommend suitable rental equipment, tools, and related products.
• Establish and maintain positive relationships with new and existing customers.
• Respond to customer inquiries and resolve concerns professionally and promptly.
• Support new rental and sales account activities.
• Coordinate and track daily equipment rentals, deliveries, pick-ups, and returns.
• Support the Operations Manager with administrative tasks and daily branch activities.
• Prepare and maintain equipment service records, maintenance documentation, and related paperwork.
• Assist with order picking, equipment preparation, and rental returns.
• Support inventory management, stock organization, and regular inventory checks.
• Maintain a clean, organized, and safe work environment.
• Assist with general warehouse and branch duties as required.
• Collaborate with branch colleagues to ensure efficient operations and customer satisfaction.
• Maintain accurate information using company systems and technology.
• Participate in the on-call rotation as required.
• Represent NorthStar Equipment Rentals professionally while demonstrating our CORE Values.
• Perform other related duties as assigned.

Skills

Customer service

Sales

Administration

Communication

Microsoft Office

Tools

Excel

Word

Outlook

Microsoft Office

Job description

Join the Team at NorthStar Equipment Rentals

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

NorthStar Equipment Rentals is looking for a motivated and customer-focused Customer Service Representative to join our team in Toronto, Ontario.

In this role, you will be a key point of contact for customers, supporting equipment rentals, sales inquiries, and day-to-day branch operations. You'll work in a fast-paced environment where strong communication, organization, problem-solving, and teamwork are essential to delivering an exceptional customer experience.

This opportunity is ideal for someone who enjoys working with people, is comfortable using technology, and is eager to develop their knowledge of the equipment rental and construction industries.

Key Responsibilities

Customer Service & Sales

• Provide exceptional service to customers through phone, email, and in-person interactions.
• Process rental quotations, reservations, contracts, and invoices accurately and efficiently.
• Identify customer needs and recommend suitable rental equipment, tools, and related products.
• Establish and maintain positive relationships with new and existing customers.
• Respond to customer inquiries and resolve concerns professionally and promptly.
• Support new rental and sales account activities.

Branch Operations & Administration

• Coordinate and track daily equipment rentals, deliveries, pick-ups, and returns.
• Support the Operations Manager with administrative tasks and daily branch activities.
• Prepare and maintain equipment service records, maintenance documentation, and related paperwork.
• Assist with order picking, equipment preparation, and rental returns.
• Support inventory management, stock organization, and regular inventory checks.
• Maintain a clean, organized, and safe work environment.
• Assist with general warehouse and branch duties as required.

Teamwork & Operational Support

• Collaborate with branch colleagues to ensure efficient operations and customer satisfaction.
• Maintain accurate information using company systems and technology.
• Participate in the on-call rotation as required.
• Represent NorthStar Equipment Rentals professionally while demonstrating our CORE Values.
• Perform other related duties as assigned.

Skills & Qualifications

• Previous experience in customer service, sales, administration, or a related role.
• Strong interpersonal and communication skills, with a customer-first approach.
• Ability to manage multiple priorities and remain organized in a fast-paced environment.
• Comfortable using computers and learning new software and business systems.
• Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail, problem-solving skills, and a willingness to take initiative.
• Ability to work independently and collaboratively within a team.
• Previous experience in equipment rentals, construction, industrial services, or a related industry is considered an asset.
• Familiarity with construction equipment, tools, or rental management systems is considered an asset.
• Forklift or equipment operating experience is an asset; training may be provided.
• Ability to safely perform the physical requirements of the role, including lifting and handling equipment or materials weighing up to 50 lbs, with appropriate assistance or equipment where required.
• Valid Ontario Class G driver's licence with an acceptable driving record, where driving is required for the position.

Our CORE Values

At NorthStar Equipment Rentals, our values guide how we work, support our customers, and collaborate as a team:

• Have a Can-Do Attitude
• Respect Others
• Succeed as a Team
• Lead with Courage
• Deliver Results

Compensation

The expected annual salary range for this position is $55,000–$70,000 CAD, depending on relevant experience, qualifications, and alignment with the responsibilities of the role.

Additional Information

Vacancy Disclosure:

This job posting is for an existing vacancy.

NorthStar Equipment Rentals is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the recruitment and selection process.

If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity—we want to hear from you.

Recruitment Fraud Alert

NorthStar Equipment Rentals is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by NorthStar Equipment Rentals. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.