Customer Service Representative

Global Excel Management Inc.; Sherbrooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to provide exceptional assistance during travel-related emergencies. In this role, you will support clients from around the globe, ensuring they receive the best care and information possible. With a focus on personal and professional growth, this position offers a vibrant work environment where you can thrive. Enjoy comprehensive benefits, including health insurance and a wellness program, while being part of a supportive team dedicated to making a difference in people's lives. If you have a passion for helping others and are fluent in English and French, this opportunity is perfect for you.

Benefits

Three weeks of vacation

Health insurance (100%)

Dental insurance

Life insurance

Travel insurance

Retirement savings plan

On-site gym

Fitness classes

Discounts at local businesses

Health and wellness seminars

Qualifications

• Experience in customer service, telecommunications, and/or claims assistance.
• Ability to work with people in a fast-paced, team environment.

Responsibilities

• Act as a resource for patients and medical facilities regarding policy benefits.
• Record interactions in the claims system and ensure high customer service.

Skills

Bilingual proficiency in English and French

Customer service orientation

Good communication skills

Proficient computer skills

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services 22.05$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members, and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record interactions and transactions in the claims system and ensure a high level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications, and/or claims assistance
• Bilingual proficiency in English and French (verbal and written); additional languages are a plus (English is necessary to handle a large volume of calls)
• Customer service orientation
• Ability to work with people in a fast-paced, team environment
• Good communication skills and a professional demeanor
• Proficient computer skills (Microsoft Office, internet, etc.)

What we offer

What does Global Excel offer you?

• Three weeks of vacation
• An extensive benefits package including health (100%), dental, life, and travel insurance, as well as a retirement savings plan
• A flexible and supportive work environment with amenities such as a private medical clinic, on-call doctors, an on-site Bistro, and more

• A company wellness program including an on-site gym, fitness classes, discounts at local businesses, and health and wellness seminars
• Opportunities for career advancement, professional development, and educational assistance

For more information about our company and to experience the Global Excel life, visit our Facebook page and website: